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Maybank's Covid-19 Financial Relief Scheme


Updated as of 7 April 2022:

Dear valued customers,

As the economy reopens, we understand that some of you may still require support in your recovery journey, and we are committed to assist you.

Following the announcement made by the Government of Malaysia on 13 October 2021, we are offering a newly co-created scheme called Financial Management and Resilience Programme (URUS) to eligible B50 individual customers on an opt-in basis, in collaboration with Agensi Kaunseling & Pengurusan Kredit (AKPK). URUS will be open for application until 31 July 2022 and is currently available only to customers under the Flood Relief Assistance Programme.

Customers who do not fall under the eligibility criteria for URUS can opt to apply for Maybank Repayment Assistance Plans.

Financial Management and Resilience Programme (URUS) for B50 Individual


URUS is open for application until 31 July 2022 and is currently available only to customers who are under the Flood Relief Assistance programme. Once the URUS application is approved, it will supersede the existing Flood Relief Assistance programme.


URUS is a holistic assistance package which offers repayment assistance and development support, comprising personalised financial plans, financial education programmes, and avenues to supplement incomes and obtain other development support via referrals to the Social Synergy Network.



For B50 customers who are eligible, we are offering the following:


Option 1:

  1. 3-month interest/profit waiver only

Option 2:

  1. 3-month interest/profit waiver + reduced monthly instalments of up to 24 months (inclusive of the 3-month interest/profit waiver period)

Applicable for:

  1. Mortgage Loan/Financing-i
  2. Personal Loan/Financing-i
  3. ASB Loan/Financing-i
  4. Education Loan/Financing-i
  5. Credit card balances/other revolving credit lines (e.g. overdraft/cash lines and trade credit facilities) that have been converted into term loan/financing

For Hire Purchase Loan/Financing-i, we are offering the following:


Option 1:

  1. 3-month interest/profit waiver only

Option 2:

  1. 3-month interest/profit waiver + extension of tenure up to 24 months within the maximum allowable period (inclusive of the 3-month interest/profit waiver period)

Eligibility


For B50 individual customers who meet all of the criteria below:

  1. Already under an existing repayment assistance programme (e.g. Targeted Repayment Assistance, PEMERKASA Plus, PEMULIH, bank’s own rescheduling and restructuring, etc.) as at 30 September 2021; and
  2. Have a household income of up to RM5,880; and
  3. Whose loan/financing is still performing (not in arrears for more than 90 days) as at the date of application; and
  4. Experiencing loss of employment or at least a 50% reduction in income; and
  5. Currently under the Flood Relief Assistance programme


How to apply


Kindly ensure that you have the necessary documents ready before proceeding to apply online. Click here to view the documents required.



More Details


 

 

Maybank Repayment Assistance Plans


As the economy and businesses recover, we understand that there may be customers who still require assistance. We are pleased to offer the below Maybank Repayment Assistance to both our individual and SME customers.


For customers who are experiencing at least 50% reduction of income AND meet our eligibility criteria, we are offering the following:



Package 1:

  1. Reduction of 50% instalment for 6 months

Applicable for:

  1. Mortgage Loan/Financing-i
  2. Salary Loan/Financing-i
  3. ASB Loan/Financing-i
  4. Education Loan/Financing-i
  5. SME Loan/Financing-i
  6. Hire Purchase Loan/Financing-i

Package 2* (For Credit Card/Credit Card-i only):

  1. Conversion of outstanding balance into instalment programme of 36 months

For customers who are experiencing loss of employment AND meet our eligibility criteria, we are offering the following:



Package 3:

  1. 6 months deferment of payment + reduction of 50% instalment for 9 months

Applicable for:

  1. Mortgage Loan/Financing-i
  2. Salary Loan/Financing-i
  3. ASB Loan/Financing-i
  4. Education Loan/Financing-i
  5. SME Loan/Financing-i

Package 4* (Applicable for Hire Purchase Loan/Financing-i only):

  1. 6 months deferment of payment + extension of tenure

*Applicable to individual customers only.



Eligibility


These packages are applicable to our individual and SME customers who have experienced:

  1. at least 50% reduction in income; OR
  2. loss of employment; OR
  3. Drop in revenue (For SME customers only)

AND meet all of the criteria below:

  1. Not under an existing repayment assistance programme (e.g. URUS, Targeted Repayment Assistance, PEMERKASA Plus, PEMULIH, Bank’s own rescheduling and restructuring, etc.) as at the date of application
  2. Whose loan/financing is still performing (not in arrears for more than 90 days) as at the date of application
  3. Whose loan/financing is disbursed on or before 30 September 2021


How to apply


Kindly ensure that you have the necessary documents attached in the email application.
Click here to view the documents required.

  1. For Individual customers, email us at weassist@maybank.com
  2. For SMEs, email us at smerelief@maybank.com


More Details


Supporting documents required for URUS application via Maybank2u

Unemployed

  • Any one (1) of the following documents:

  1. EPF statement (2020 & 2021); OR
  2. Income Tax for Year of Assessment 2019 & 2020; OR
  3. Bank Statements (latest 6 months); OR
  4. Letter of termination / retrenchment from previous employer

 

Employed with reduction in income

  • Any one (1) of the following documents:

  1. EPF statement (2020 & 2021); OR
  2. Income Tax for Year of Assessment 2019 & 2020; OR
  3. Latest 1 month salary slip in 2021 & any 1 month salary slip in 2020; OR
  4. Confirmation letter from your employment

 

Self-Employed with reduction in income

  • Any one (1) of the following documents:

  1. Bank Statements reflective of 50% income reduction in the past 2 years; OR
  2. Income Tax for Year of Assessment 2019 & 2020

 

Self-Employed whose business has stopped operating

  • Any one (1) of the following documents:

  1. Bank Statements reflective of reduced / loss of income in the past 2 years; OR
  2. Income Tax for Year of Assessment 2019 & 2020

 

Supporting documents required for Maybank Repayment Assistance application

1. For customers who are experiencing at least a 50% reduction in income:

 

Individual Customers

 

Employed with reduction in income

  • Any one (1) of the following documents:

  1. EPF statement (2019 AND latest EPF statement); OR
  2. Income Tax for Year of Assessment 2019 AND latest Income Tax Assessment; OR
  3. Latest 1 month salary slip AND any 1 month salary slip prior to reduction of income; OR
  4. Letter from your employment confirming reduction of income

 

Self-Employed with reduction in income

  • Any one (1) of the following documents:

  1. Bank Statements reflective of at least 50% income reduction in the past 2 years; OR
  2. Income Tax for Year of Assessment 2019 AND latest Income Tax Assessment

 

SMEs

 

  • Any one (1) of the following documents:

  1. Latest 3 month Bank Statements; OR
  2. Latest financial statement of the business

 

2. For customers who are experiencing loss of employment

 

Individual Customers

  • Any one (1) of the following documents:

  1. EPF statement (2019 AND latest EPF statement); OR
  2. Income Tax for Year of Assessment 2019 AND latest Income Tax Assessment; OR
  3. Bank Statements (latest 6 months); OR
  4. Letter of termination / retrenchment from previous employer

 

Self-Employed whose business has stopped operating

  • Any one (1) of the following documents:

  1. Bank Statements reflective of reduced / loss of income in the past 2 years; OR
  2. Income Tax for Year of Assessment 2019 AND latest Income Tax Assessment; OR
  3. Latest financials of the business