The Maybank Group is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we have put in place privacy protection control systems designed to ensure the highest security standards and confidentiality.
Username and Password
To prevent unauthorised access to our online financial services, every customer is required to select a username and an alphanumeric password, which are the access key to your financial information. The username must be between 6 to 16 characters and the alphanumeric password must be between 8 to 12 characters. Your password must include both alphabets and numbers but you may also use special characters (e.g. & * $) except spaces.
The username and alphanumeric password are case sensitive. For example, if your password is "fuNNySAD2B" and you key in "fuNNySAD2b", you will not be able to login (the "b" must be uppercase).
To ensure the integrity of your username and password, you are advised to do the following:
Don´t copy any of these examples!
Tips to remember your password:
We take considerable effort to ensure a safe and secure online experience, but we do not have control over the computer you use to access Maybank2u.com. As an added security feature, we have incorporated an automatic log out function if no activity is detected after a preset time limit.
However, you must ensure that your computer does not provide anyone opportunity to gain access to your account information:
More Security Tips
Clear your cache (information stored in your computer memory) each time you log out. Click "clear your cache" in the Maybank2u.com logout page and follow the step-by-step instructions.
Maybank2u.com collects personal information that you voluntarily provide on this Web site, which may include your name, address, e-mail address, marital status, salary range, number(s) of children, etc. We use this information to communicate with you and to provide you with your requested service or product. If you provide your consent at the time your personal information is collected via this Web site, we may also provide you with information, special offers, and promotions. Furthermore, we may store some or all of that personal information and use it for marketing research and marketing purposes. We maintain your data for as long as you are a customer of the Maybank Group.
Data Confidentiality and Data Integrity
To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the 128-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end-to-end encryption is also adopted within the bank's computer networks and resources.
Maybank2u.com is WebTrust certified. This certifies our compliance with leading international security standards and Best Practices, as well as our commitment to maintaining a secure environment. WebTrust is an independent corporation that monitors and tests our facilities to assure that we maintain the highest and most current standards in Internet information security and exchange.
Systems Security and Monitoring
The Maybank Group has adopted a combination of the following systems security and monitoring measures for online transactions:
We also take every effort in ensuring collaboration with major vendors/manufacturers to keep abreast of information security technology developments, for possible and future implementation.
Computer Virus Protection
Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection programme installed to reduce the risk.
We recommend that you purchase a programme that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection programme on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimise your risk. You can do this by visiting the Internet site of the company that provides your software.
In addition we advise not to open attachments from others or open diskettes unless you have absolute certainty that you can trust the source, and then still be cautious. Whoever sent you that attachment or gave you a diskette may not know that they have carried the virus to you.
Updating Your Browser
An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.
Internet Explorer for Windows 98/2000/NT
Types of Information
When applying for any of Maybank Group's products or services, or to perform any of your banking transactions online via this website, you will be required to provide us with information such as your name, address, age, gender, and identity card number. Where applicable, financial information such as income, assets and liabilities may be required as well.
Use of Information
The information gathered is used primarily to provide you the financial services you have requested, evaluate your financial needs, prevent fraud and offer additional products or services that we believe may be of benefit to you.
Security Measures Adopted to Protect User Information
We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place, privacy protection control systems designed to ensure that our customers' information remain safe, secure and private. For more information on our security measures, please refer to our security statement.
Sharing of Information
Besides sharing of information between members of the Maybank Group, we do not disclose your information to any third party or external organisations. This is in view of our strict compliance to the Banking and Financial Institutional Act (BAFIA).
However, to ensure that you benefit from our full range of products and services, your non-financial information may, from time-to-time, be provided to our alliance partners, suppliers and/or any other parties.
Should any information be provided to these entities, we will make every effort to ensure that the entity has adopted at least the same customer privacy standards as the Maybank Group.
If you do not wish to share your information with any other entities, or you do not want to be solicited for products or services offered by the Maybank Group, or entities it provides information to, please write in to us or e-mail us at Maybank2u.com.
The only other instances where we disclose your information is:
Accuracy of Information
Keeping your data and information accurate and updates is very important to us. You can help us keep accurate records by informing us of any changes. If you have reasons to believe that your records with us are inaccurate, incomplete or not updated, please write in to us. We will promptly rectify your records accordingly.
You may address any queries, concerns or complaints relating to your information or data by writing or e-mailing us.