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1. |
What
are the requirements to become a Maybank2u.com payee corporation/merchant?
To become a Maybank2u.com payee corporation/merchant, you must have the
following basic criteria:
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Legitimate business operations and
registered with the Registrar of Companies |
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More than one year in operation |
Other business considerations are:
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Monthly/yearly sales volume (normally
reflected in the Company's bank statement) |
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Nature of business (B2C) |
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Type of industry (Commercial) |
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2. |
Do
I have to pay any fees?
Yes, you will be required to pay a minimum one-time processing fee and transactional
service charge. Please contact us for more information. |
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3. |
How
to register as a Maybank2u.com payee corporation?
| Step 1 |
Submit the application
form and relevant documents. |
| Step 2 |
We will process your application. Once
your application has been approved, we will send you the following
documents via courier:
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Letter of Offer |
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Reply Form |
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Bill Payment Service Agreement
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Technical Form |
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| Step 3 |
Open a Maybank Current Account (if you
do not have any) solely for the collection of Maybank2u.com payments.
We will debit the customer's account and credit your collection account
after each successful transaction. |
| Step 4 |
Accept our offer by returning the following
duly executed documents:
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Reply Form |
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Bill Payment Service Agreement |
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Technical Form |
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Authorisation letter signed by
the authorised signatories to debit your company account for
payment of Maybank2u.com service charges |
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| Step 5 |
Upon receipt of the above documents,
our marketing representative will meet with you to discuss the following
in detail:
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Business requirements |
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Technical requirements |
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Operational requirements |
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| Step 6 |
Your company will be listed in Maybank2u.com's
list of payee corporations and customers will be able to make their
payment transactions online. |
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4. |
Where
should I open my collection account?
You can open your collection account at any Maybank Sales & Service Centre
in Malaysia. |
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5. |
Do
I need to give the Board of Resolution when I submit my authorisation letter?
No, all you need to do is to print the letter format given by the Bank on
your company letterhead and it must be signed by one of your authorised
signatories. |
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6. |
How
do customers make their payments?
Customers can make payments by:
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Direct debit from their Maybank Current/Savings
Account(s) |
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Credit cards issued in Malaysia |
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7. |
What
is the security level of Maybank2u.com?
Maybank2u.com adopts many practices and procedures to protect you and your
customers against security risks and unauthorised access to information.
Here are some of them:
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Maybank2u.com uses 128-bit Secure Socket
Layer (SSL) technology – a secure way of transferring information
between two computers on the Internet using encryption. Strong end-to-end
encryption is also adopted within the Bank's computer networks and
resources. |
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Customers must register with Maybank2u.com
to perform online transactions. They are also required to enter their
username and password when logging in. |
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Monitoring and control of transactions
are performed by the Bank at all time. |
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8. |
How
is the customer's payment transferred to the payee corporation?
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The customer's account will be debited
directly upon successful payment transaction. |
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The payment settlement will be done
on the next working day by directly crediting your collection account.
Types of payment are:
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Gross payment - flat rate and
percentage rate (direct debiting of account) |
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Net payment - percentage rate
(credit card payment) |
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Gross payment mechanism: Maybank will
direct debit the payee corporation's collection account every 26th
of the month for the total discount rate owed to the Bank. Payee corporations
should ensure the collection account has enough funds on the date
mentioned. |
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9. |
How
do payee corporations receive their payment transaction reports?
Payee corporations have two options to receive their reports:
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Batch Payment (Applicable to
"low transaction volume" payee corporation only)
This is a standard
format of reporting. The reports will be sent on the next working
day via e-mail for payee corporation's accounting requirement as well
as for settlement/reconciliation purposes. |
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Data Payment File (Applicable
to "high transaction volume" payee corporation)
The reports will be
sent on the next working day via e-mail in text format. The payee
corporation can populate the data directly into their billing system.
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10. |
How
does a payee corporation reconcile an individual customer's transactions?
A payee corporation can use the following reference numbers to know which
order the customer is paying for.
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Bill Account Number - This is
the account number (fixed to a particular customer) |
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Bill Reference Number -This
is the number given to the customer when you bill him/her. It is normally
referred to as the Order Number or Monthly Bill Reference number.
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11. |
Can
I have "check digit" to validate the information keyed in by the customer?
Yes, you can. Currently, the "Bill Account No." can be used as the reference
field to insert your "check digit". However, you will have to provide the
formula. |
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12. |
How
long does it take for a payee corporation to be listed in Maybank2u.com?
If there is no "check digit" or complicated technical requirements, it takes
about one month from the date of your documents are submitted for processing.
Currently, we have two submission dates for processing -13th and 29th of
every month. For example, if we receive your submission on the 8th of the
month, it will be sent for processing on the 13th. |
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13. |
Whom
should the customers contact if there is a dispute?
Customers will have to liaise directly with the payee corporation. Then
the payee corporation can contact our
or its Maybank2u.com Account Manager. |
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