Inter-Country ATM Facility

Q.	What is the Maybank Inter-Country ATM Link ?
A:	The Maybank Inter-Country link is the interconnection of Maybank Automated Teller Machines (ATMs) of Philippines, Malaysia, Singapore and Brunei under a proprietary system that enables Maybank depositors in any of these countries to access their accounts through their Maybank Inter-Country ATM Cards and transact online even if they are in the other three countries.
Q.	Is Maybank Philippines the first to offer such Inter-Country ATM link ?
A:	Yes. The Inter-Country link of Maybank is a system developed and maintained by us unlike other banking institutions which only links up to International network like VISA and Mastercard.
Q.	What is the language used at the other Maybank ATMs abroad ?
A:	English is the primary language used in the ATMs of Maybank Group.
Q.	What transactions can I avail of through my Maybank Inter-Country ATM Card ?
A:	Initially, you can do the following: 1. Check account balance 2. Withdraw in the currency of the country you are in 3. Transfer funds between linked accounts Soon, you would also be able to remit funds (especially for Overseas Filipino Workers) and make third party transfers from other Maybank account to Maybank Philippine account and vice versa.
Q.	How will I know about additional services in the near future ?
A:	We will let you know through notices posted at our ATM booth, leaflets and press releases.
Q.	What benefits will I enjoy by having Maybank ATM card?
A:	When travelling in Malaysia, Singapore and Brunei, you do not have to carry a large amount of cash or convert it to local currency. If you would like to send remittance to your relatives in the Philippines, you can do so - safely and conveniently through Inter-Country third party fund transfer and through online Cash Deposit Machines. Both of which will be available by June 2001.
Q.	Will my friends based in these countries get to enjoy the same services ?
A:	Yes. Maybank ATM cardholders in Malaysia, Singapore and Brunei will be able to use the ATMs of Maybank Philippines whenever they are here. They can also do the following with their Maybank Inter-Country ATM Card: 1. Inquire about the bank balance 2. Pay credit card accounts 3. Pay housing and term loans 4. Transfer funds to linked accounts      maintained in the same country
Q.	Do I have to apply for this special feature ?
A:	All Maybank ATM cardholders are automatically entitled to enjoy these Inter-Country services. As for those who have yet to open Maybank ATM accounts, the Maybank ATM Inter-Country Card automatically comes with it -- no separate application necessary.
Q.	Where can I use my Maybank Inter-Country ATM Card ?
A:	You can use your Maybank Inter-Country ATM card at the 10 Maybank ATMs located in key Metro Manila areas, Cebu and Bacolod. You can also transact at any Megalink ATM and very soon at Bancnet and Expressnet ATMs. In Malaysia, you can use it at any of the 814 Maybank ATMs, as well as the 22 in Singapore and 3 in Brunei.
Q.	Where are the Maybank ATMs located ?
A:	At present, Maybank ATMs are located within these branches: Legaspi Towers, Manila A. Mabini, Manila Binondo, Manila Tondo, Manila Camp Aguinaldo, Quezon City Gil Puyat Ave., Makati City Ortigas, Pasig City Sangandaan, Caloocan City Gen. Luna St., Malabon Villamor Air Base, Parañaque La Huerta, Parañaque Meycauayan, Bulacan Baliuag, Bulacan San Fernando, Pampanga Biñan, Laguna Sta. Rosa, Laguna Laoag, Ilocos Norte Candelaria, Quezon Luzuriaga St., Bacolod J. M. Basa st., Iloilo City Roxas Ave., Roxas City Poblacion, Bago City Jones Ave., Cebu City Magallanes St., Davao City You can also access Maybank's local ATM services through over 3,000 Megalink and Bancnet ATMs nationwide.
Q.	Will I be charged for Inter-Country transactions ?
A:	Only for successful cash withdrawals will you be charged a fee, which is P20.00 per successful cash withdrawal by an MPI cardholder. You will not be charged for successful Balance Inquiries, Fund Transfers and Payments. For other countries' cardholders, the following are the fees per successful cash withdrawals as of February 2001. Malaysia RM 2.00 Singapore S$ 2.00 Brunei B$ 2.00
Q.	How much money can I withdraw per day ?
A:	As an MPI Inter-Country ATM cardholder, you can withdraw a maximum of Php 20,000.00 per day. For Malaysian, Singaporean and Bruneian cardholders, they can withdraw to a maximum of Php 12,000.00 per day or Php 4,000.00 per transaction to a maximum of three (3) withdrawal transactions per day.
Q.	How many cash withdrawals am I allowed to do per day?
A:	All Maybank cardholders are only allowed 3 successful cash withdrawals per day or a maximum of Php 20,000.00.
Q.	How will I know the foreign exchange conversion rate at the time that I transact?
A:	The foreign exchange rate applied to your withdrawal shall appear on the consumer receipt issued after your withdrawal.
Q.	Can Maybank cardholders of Malaysia, Singapore and Brunei also use Megalink member banks' ATMs?
A:	Very soon.
Q.	For any questions on this facility or for complaints regarding my transaction, where can I make an inquiry?
A:	During business hours, you may approach any branch personnel for inquiries regarding this facility. For off-business hours, you may inquire from the following hotlines: 637-6817 to 19 (Data Center)
Q.	What do I do in case of Debit without Dispense/Short Dispense?
A:	When using onsite ATMs, immediately report to the branch that owns the ATM and give the details of the transaction. For off-site ATMs, use the hotlines below or report to the nearest Maybank branch. An investigation shall be conducted by the branch personnel on whether or not there was such an instance.
Q.	What do I do on case of a lost card?
A:	During business hours, immediately report this to the branch personnel of the nearest Maybank branch. For off-business hours, you may report via the following hotlines: 637-6817 to 19 (Data Center)
Q.	What do I do in case I forgot my PIN or if my card has been damaged?
A:	You can request for a replacement card at your home country.
Q.	What do I do in case of retained card?
A:	During business hours, at onsite ATMs, immediately report to the branch that owns the ATM and give the details of the transaction. For off-site ATMs, use the hotlines below or report to the nearest Maybank branch, immediately report this to the branch personnel of the nearest Maybank branch. For off-business hours, you may report via the following hotlines: 637-6817 to 19 (Data Center)
Q.	What other services will be available in the near future?
A:	By May 2001: Third Party Fund Transfer (within country) PIN Change By July 2001: Third Party Fund Transfer (inter-country) Cash Deposit thru CDMs Passbook Update EFT/POS By 4th Quarter 2001: OTC Inter-country transactions