myzone

You and your parent/guardian will need to go to the nearest Maybank branch and bring along all relevant documents i.e. teenager’s birth certificate/IC and the parent/guardian’s IC and other supporting documents to verify parentage or guardianship. The parent or guardian will need to sign an Indemnity Letter with RM10-00 for stamping fees.

The minimum deposit to open an imteen Account is RM50-00.

The imteen Account cannot be opened jointly or In-Trust with parents or guardians. It must be opened on your own.

imteen is a passbookless Account – transactions are done minus a passbook. You will receive an ATM card which you can use at any Maybank ATM, Cash Deposit Machine, Cheque Machine or Multi Function Kiosk, with access at over 5,800 MEPS ATMS and PLUS networks worldwide. You also have online access to imteen Internet Banking Facilities via www.maybank2u.com (M2U) homepage at myzone.

You are able to check and view your account records via:

Quarterly statements – received if you maintain an average account balance of at least RM1,000-00 throughout the quarter (3 months).
ATM - view a record of your last 10 transactions
Maybank2U.com - view your transactions over the last 3 months

You need to click on “savings” to access your imteen Account at all related ATMs.

Yes, you are not provided access to the following services:

3rd Party Transfer,
Express - Loan/Credit Card
Purchase Insurance
Paybills - Mayban Assurance Bhd
Inter Bank Fund Transfer
Share Application (Share Issue / ESA)
Phone Banking Application
Maybank2u Application
Mobile Financial Services Registration
M2U Mobile Registration/Deregistration

Application for Maybank2u access can only be done at Maybank branches as application via ATM is blocked.

The services are as follows:

Online Banking
Viewing account summary and Internet transaction history

Funds Transfer
Transferring funds within my own accounts

Prepaid Top-up
Purchasing mobile and Internet prepaid reloads (up to RM100-00 per day) as well as IDD and STDprepaid reloads online

SMS & Downloads
Enjoying credit top-ups, SMS and downloads

Online Bill Payment
Paying bills online via Registered Payment, Open Payment, Bill Registration/Deregistration or makingenquiries/cancellation of Future Payment.

Mobile Financial Services
Registration/Account Maintenance, Bill Maintenance and Favourite List

Utilities
Making TAC Request, changing password, updating profile, updating of contact information and updatingmobile number

10.

Access to services such as 3rd Party Transfer, Online Stock, Online Insurance, Online Unit Trust, e-Share application, Investment and EPF is not provided.

11.

Just login to www.maybank2u.com and thereafter click to myzone to access the exciting range of services designed specially for imteen accountholders.

12.

Upon reaching the age of 18 years old, you may access all ATM and Maybank2u services, as your account will then be treated as an adult account with no restrictions.

13.

The imteen Account interest rates are similar to those offered to Maybank’s Yippie Club accountholders, i.e. you earn a 1 month Fixed Deposit (FD) rate with multi-tiered interest rates from your imteen Savings Account.

14.

imteen Account-holders will be entitled to the special Fixed Deposit (FD) interest rate if you meet the following criteria:

You make only one (1) withdrawal per month for 6 consecutive months i.e. from 1st January to 30th June and from 1st July to 31st December
Your age has not reached 18 years old

Otherwise, a lower rate under Kawanku Savings Account will be applied.

15.

The interest is calculated daily and credited twice a year, i.e. every 30th June and 31st December of the year.

16.

No. There is no minimum balance requirement. However, to enjoy benefits such as the Personal Accident (PA) Insurance coverage and Cash Award claims, your minimum balance should not be less than RM1,000-00.

17.

Yes, imteen accountholders are subject to a debiting limit of RM500-00 per day via all delivery channels namely bank counters (OTC), online (M2U), ATM, MEPS, EFTPOS and Regional Switch except for all system postings i.e. SI. However, withdrawals of more than the limit are allowed at OTC.

18.

An imteen accountholder must have a minimum balance of RM1,000-00 in the account to be able to enjoy all benefits extended such as Personal/Accident (PA) Insurance coverage and Cash Awards.
Age has not reached 18 years old

19.

All imteen accountholders are automatically covered with Personal Accident (PA) coverage as long as he/she maintains a minimum account balance of RM1,000-00. The more savings, the higher your coverage:

SAVINGS BALANCE	SUM INSURED
RM1,000 – RM5,000	RM15,000-00
RM5,001 – RM10,000	RM25,000-00
Above RM10,001	RM30,000-00

20.

For insurance claims, accountholder is given 21 days from the date of the accident to notify SSC.

21.

The Cash Award for Academic Excellence is given for excellent grades in PMR, SPM, STPM/A-Levels and Degree level. The cash awards are as follows:

LEVEL	ACHIEVEMENT	imteen CASH AWARD
PMR	7 As	RM100-00 per accountholder
SPM	8 A1s	RM300-00 per accountholder
STPM/A-Levels	5 As / 4 As / MUET Grade 6	RM500-00 per accountholder
University Degree	1st Class Honours	RM1,000-00 per accountholder

22.

The submission for Cash Award claim is to be done at the accountholder’s HOME BRANCH within one (1) month from the official results announcement.

23.

No, the Cash Award for academic excellence can only be claimed once irrespective of the number of savings account held by the imteen accountholder.

24.

For replacement of lost/stolen ATM card and/or forgotten card pin number, or to reset Maybank2u password and/or pin number, you need to go to the nearest Maybank branch with your parent/guardian. Please remember to bring along all relevant documents for verification purposes.

25.

The signing of the Indemnity Letter is compulsory for all parents/guardians, both local and foreign, as a condition to open an imteen Account.

FAQ imteen-i


home \| products & services \| terms & conditions \| security, privacy & client charter \| FAQ