myzone

You and your parent/guardian will need to go to the nearest Maybank branch and bring along all relevant documents i.e. your birth certificate/IC and the parent/guardian’s IC and other supporting documents to verify parentage or guardianship. The parent or guardian will need to sign an Indemnity Letter with RM10-00 for stamping fees.

The Indemnity Letter is a compulsory document to be signed by the parent or guardian as a condition to open a new imteen-i Savings Account as well as to authorise access to Internet Banking Facilities (Maybank2u) and use of Maybankard Bankard (ATM) card.

The minimum deposit to open an imteen-i Account is RM50-00.

The imteen-i Account cannot be opened jointly or In-Trust with parents or guardians. It must be opened on your own.

imteen-i is a passbookless Account – transactions are done minus a passbook. You will receive a Maybankard Bankard (ATM) card which you can use at any Maybank ATM, Cash Deposit Machine or Cheque Machine, with access at over 1,500 ATMS around the country and even more access via PLUS networks both in Malaysia and other countries. You can also use your Maybankard as a debit card at participating merchants.

You have online access to imteen-i Internet Banking Facilities via www.maybank2u.com (M2U) homepage at myzone.

You are able to check and view your account records via:

Quarterly statements – received if you maintain an average account balance of at least RM1,000-00 throughout the quarter (3 months).
ATM - view a record of your last 10 transactions
Maybank2U.com - view your transactions over the last 3 months

You need to click on “savings” to access your imteen-i Account at all related ATMs.

Yes, you are not provided access to the following services:

3rd Party Transfer,
Selectable Withdrawal Limit
Selectable 3rd Party Transfer Limit
Purchase Insurance
Paybills - Mayban Assurance Bhd
Inter Bank Fund Transfer
Electronic Share Application (Share Issue / ESA)
Phone Banking Application
Maybank2u Application
Mobile Financial Services Registration
M2U Mobile Registration/Deregistration

Note: All transactions are subject to a limit of RM500 per day, per account.

Application for Maybank2u access can only be done at Maybank branches as application via ATM is blocked.

10.

The services are as follows:

Online Banking
Viewing account summary and Internet transaction history

Funds Transfer
Transferring funds within my own accounts (up to RM500-00 per day, per account)

Prepaid Top-up
Purchasing mobile and Internet prepaid reloads (up to RM100-00 per day) as well as IDD and STD prepaid reloads online

SMS & Downloads
Enjoying credit top-ups, SMS and downloads

Online Bill Payment
Paying bills online via Registered Payment, Open Payment, Bill Registration/Deregistration or making enquiries/cancellation of Future Payment.

Utilities
Making TAC Request, changing password, updating profile, updating of contact information and updating mobile number

11.

Access to services such as 3rd Party Transfer, Online Stock, Online Insurance, Online Unit Trust, e-Share application, Investment, EPF and Mobile Financial Services is not provided.

12.

Just login to www.maybank2u.com and thereafter click to myzone to access the exciting range of services designed specially for imteen-i accountholders.

13.

Upon reaching the age of 18 years old, you may access all ATM and Maybank2u services, as your account will then be treated as an adult account with no restrictions.

14.

The imteen-i Account allows you to enjoy a special one-month General Investment Account-i (GIA-i) for your savings.

15.

imteen-i Account-holders will be entitled to the special one-month General Investment Account-i (GIA-i) if you meet the following criteria:

You make only one (1) withdrawal per month for 6 consecutive months i.e. from 1st January to 30th June and from 1st July to 31st December
Your age has not reached 18 years old

Otherwise, a lower rate under Kawanku Savings Account will be applied.

16.

The interest is calculated daily and credited twice a year, i.e. every 30th June and 31st December of the year.

17.

No. There is no minimum balance requirement. However, to enjoy benefits such as the Takaful Personal Accident (PA) Insurance coverage and Medical Benefits, your minimum balance should not be less than RM500-00, or RM1,000-00 for Cash Award claims.

18.

Yes, imteen-i accountholders are subject to a debiting limit of RM500-00 per day via all delivery channels namely bank counters (OTC), online (M2U), ATM, MEPS, EFTPOS and Regional Switch except for all system postings i.e. SI. However, withdrawals of more than the limit are allowed at OTC.

19.

An imteen-i accountholder must have a minimum balance of RM500-00 in the account to be able to enjoy all benefits extended such as Takaful Personal/Accident (PA) Insurance coverage, Medical Benefits and Cash Awards.
Age has not reached 18 years old

20.

All imteen-i accountholders are automatically covered with Takaful Personal Accident (PA) coverage and medical benefits as long as he/she maintains a minimum account balance of RM500-00. The more savings, the higher your coverage:

ACCOUNT BALANCE	imteen-i SAVINGS ACCOUNTHOLDERS
ACCOUNT BALANCE	DEATH/PERMANENT DISABLEMENT	MEDICAL BENEFIT	FUNERAL EXPENSES
RM500 - RM1,999	Maximum RM12,500 or 7 times account balance (whichever is lower)	RM1,000	RM1,000
RM2,000 - RM5,000	Maximum RM35,000 or 7 times account balance (whichever is lower)	RM1,000	RM1,000
RM5,001 and above	Maximum RM70,000 or 7 times account balance (whichever is lower)	RM1,000	RM1,000

21.

For insurance claims, accountholder is given 21 days from the date of the accident to notify SSC.

22.

The Cash Award for Academic Excellence is given for excellent grades in PMR, SPM, STPM/A-Levels and Degree level. The cash awards are as follows:

EXAMINATION	CASH AWARD
PMR (7As)	RM100-00 per accountholder
SPM (8A1s)	RM300-00 per accountholder
STPM/A-Levels (5As/4As/MUET Grade 6)	RM500-00 per accountholder
University Degree (1st Class Honours)	RM1,000-00 per accountholder

23.

To qualify, you need to meet the following criteria:

QUALIFICATION
Existing Accountholders	Maintain RM1,000 in the account during the examination year for PMR, SPM, STPM/A-Levels until the date of submission for Cash Award
New Accountholders	Opening and maintaining RM1,000 in the account during the examination year for PMR, SPM, STPM/A-Levels until the date of submission for Cash Award
1st Class Honours Degree	At the age of 18, the Accountholder must maintain RM1,000 in the account Account must be opened before reaching the age of 18 Account must be maintained until the date of submission of Cash Award

24.

The submission for Cash Award claim is to be done at the accountholder’s HOME BRANCH within one (1) month from the official results announcement.

25.

No, the Cash Award for academic excellence can only be claimed once irrespective of the number of savings account held by the imteen-i accountholder.

26.

For replacement of lost/stolen ATM card and/or forgotten card pin number, or to reset Maybank2u password and/or pin number, you need to go to the nearest Maybank branch with your parent/guardian. Please remember to bring along all relevant documents for verification purposes.

27.

The signing of the Indemnity Letter is compulsory for all parents/guardians, both local and foreign, as a condition to open an imteen-i Account.

FAQ imteen


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