Top 5 FAQs

1. Are there any charges for online bill payments?

   There is a 50sen charge for each successful transaction to selected payee corporations. You will be notified when you make a payment to any of these corporations and the amount will be debited from your Maybank account.

   For deposits to your Tabung Haji account, a 50sen fee will be debited from your Maybank account. Lembaga Tabung Haji also charges a fee of RM1 that will be debited from your Tabung Haji Account.

   For education loan repayments to JPA (Pinjaman/Gantirugi), JPA charges a fee of RM1 that will be debited from your Maybank account.

2. Is TAC the same as the Internet Banking PIN?

   No, it isn't. Your Internet Banking PIN, which is created at the ATM, allows you to activate the "First time login" at Maybank2u.com. TAC is not used for login but for specific transactions and types of activities. TAC will expire after 2 hours if you do not use it, upon request. Once it is activated, you may still use it for another 2 hours. You may perform several transactions with the same TAC.

3. If I have forgotten my Password / Internet Banking Pin, how can I reapply for a new Password and Internet Banking Pin?

   You must visit your home branch to apply for an Internet Banking Pin again.

4. How do I request for TAC if I'm overseas?

   If you are working or studying overseas, there are two ways to get a TAC:

   • You can request for a TAC at Maybank2u.com and it will be sent to you by SMS if you have pre-registered your mobile phone number at the ATM before leaving the country or if you have registered your phone via Kawanku Phone Banking*.
   • Call Kawanku Phone Banking* service at 1-300-88-6688 or 603-7844 3696 to request for a TAC.
   
   * Note: You must be registered as a Kawanku Phone Banking user.

5. I entered my TAC as requested but got an error message.

   You may receive an "error" message for the following reasons:

   • Your TAC is incorrect or has expired
   • You have exceeded the maximum number of three tries
   • You need to request for a new TAC because your login access was previously denied

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