Maybank protects you with a 3-tier security system which includes your unique Username and Password, a Transaction Authorisation Code (TAC), and the latest addition of enhanced security through image and key phrase verification as well as challenge questions.
A Transaction Authorisation Code (TAC) is required for various online transactions. A TAC is a unique 6-digit computer-generated code that acts as a security measure to confirm certain transactions online.
TAC can only be used with your own Maybank2u.com login username and password
It is only valid for the duration of each logon to Maybank2u.com and will expire immediately each time you logout
You must request for a TAC before you can carry out any transactions which requires TAC
TAC will only be valid per transaction
Maybank2u.com users need to register their mobile number at the nearest branch to request and receive a TAC
If your TAC expires or you forget the 6-digit code, you must apply for a new 6-digit code
How to register for TAC via Kawanku Phone Banking
Call Maybank Group Customer Care at 1300 88 6688
Select language, then select "2" for Self Service Transaction
Select "2" for TAC request and mobile phone maintenance
Select "2" for Mobile phone maintenance
Key in your Access number and Phone banking PIN for verification, when prompted
Select "1" to register and change your mobile phone number
Note:Only Sole Prop. customers may register for TAC via KPB. Individual account holders can register for TAC at the nearest Maybank Branch. You must be registered as a Kawanku Phone Banking user to register for TAC by phone.
How to register for TAC at the Branch
Visit your nearest Maybank branch.
Fill up the Kawanku Electronic Banking Services (KEBS) application form at the counter.
Provide your mobile phone number for registration.
Note:3rd parties are strictly not allowed to register for TAC on behalf of other customers
How to request for TAC You can request for a TAC through two channels:
Via Maybank2u.com - Your TAC will be sent via SMS to your registered mobile phone number
Via Kawanku Phone Banking (for Sole Prop. customers registered for Kawanku Phone Banking only) - Your TAC will be delivered via integrated voice response (IVR) or fax
How to request for TAC if you're overseas If you work abroad or travel frequently, you will be able to get your TAC two ways:
From Maybank2u.com via mobile phone (SMS) if you have pre-registered your mobile number at the Branch. You must have a Malaysian mobile number and access to international call roaming service.
Via Kawanku Phone Banking*. Call (603) 7844 3696 to make a TAC request. Please note however, that you will have to bear the call charges.
*For sole proprietary customers registered for Kawanku Phone Banking only.
How to Update / Change your TAC Mobile Number You can update or change your TAC mobile number:
M2U enhanced security is an additional security layer to prevent unauthorised access into your online banking account.
Image Verification and Key Phrase Verification are used as visual references to verify your account with Maybank2u.com
Helps identify the secured Maybank2u.com site from phishing sites
Challenge Questions will be posed whenever suspicious activity or transactions are detected
How do I register for M2U Enhanced Security? Setting up your M2U Secure Plus feature is part of the initial registration process when you sign up for online banking. Whether you are a new or existing M2U user of who has yet to enroll for M2U Secure Plus, click here to learn how to sign up for M2U Enhanced Security.