With the implementation of Sistem Penjelasan Informasi Cek Kebangsaan secara Elektronik (eSPICK), all inward returned cheques will not be physically returned to the depositor. Instead, the Collecting Bank will issue the following types of notifications to the account holder:

The common feedbacks received from customers were the delays in receiving the Return Cheque Document. The delay in receiving the documents could have some negative impact in their cash flow planning.

As such, Maybank is taking the initiative to bridge the gap by tapping on to the advance communication technologies to meet our customers' needs for important information to reach them quickly.

SMS on Inward Return Cheque

• Effective from 16 July 2012, SMS will be sent to you (Personal Account Holder) if cheques depostied into your account are returned by paying banks
• For Non Personal Account Holders, you may apply for this SMS service via account home branch
• The SMS service is No Charges to the account holder

RM 1.00 Charges on RCA

• Effective from 16 July 2012, an RM1.00 fee will be imposed to your Maybank account for each return cheque advice (RCA) sent to you via normal mail