AirAsia and Maybank2u.com’s customers can now enjoy even greater convenience by making direct payment for AirAsia flights.
Payments for online bookings at www.airasia.com, were previously an exclusive mode of payment for credit cards users only. The newly launched direct debit service, a seamless online payment transaction upon booking of flights with AirAsia, is set to mutually benefit both companies. In addition to potentially attracting an entire new market/customer base for AirAsia and Maybank, the opening of www.airasia.com to a larger audience base, that is, none credit card users, is expected to further boost and drive internet sales for the low fare airline.
A special reception was held today to launch the latest collaboration between Maybank and AirAsia, the leading low fare airline in Southeast Asia. Present at the launch ceremony held at the Kuala Lumpur City Centre were Datuk Johar Che Mat, Senior Executive Vice President and Head of Retail Financial Services Group, Maybank, Dato’ Pahamin A. Rajab, Chairman, AirAsia Berhad and Mr Tony Fernandes, Group Chief Executive Officer, AirAsia Berhad.
In his address, Datuk Johar said that Maybank is the first bank in the country selected by AirAsia to offer a comprehensive online booking and online direct debit payment service via Maybank2u.com for purchase of its flights.
"This new direct debit service for AirAsia bookings via Maybank2u.com will provide more flexibility and convenience to both Maybank and AirAsia’s customers, in addition to expanding the payment option to include non credit cardholers. With this service, the purchased fare would be directly debited from the Maybank2u.com customer’s savings or current account. And with 24 hour access, purchases can be done conveniently anytime, anywhere," said Datuk Johar.
The new seamless transaction provides a more convenient channel for Maybank2u customers to transact payment for an AirAsia online booking. The latest service, completely replaces the multiple-step procedure to contact AirAsia for their reservation and special reference code for payment before proceeding with the bill payment procedures featured at Maybank2u.com through its Bill Payment facility.
To access the new direct debit facility, customers will book their seats at AirAsia’s website and for payment will select the direct debit option. Customers are then required to enter their Maybank2u.com username and password for authentication before proceeding to select the account of their choice to pay for their flights.
Datuk Johar also said that the new service provides considerable savings to AirAsia as it is a real-time online straight-through secured payment process where payment is credited directly from the customer’s account into the merchant account. "This direct cashless transaction therefore eliminates issues of reconciliation, security, costs, and other risks involved in handling cash or processing credit card purchases," added Datuk Johar.
"We are thrilled to continue our partnership with Maybank, who have acted as our payment gateway provider since 2004. The move is in line with AirAsia’s commitment to enhance our online booking services to provide a user friendly environment, and ensuring guests with a pleasant experience," said Dato’ Pahamin A. Rajab, Chairman of AirAsia Berhad.
"Being frontrunners in Information Technology, AirAsia was the first airline in Malaysia to pioneer air ticket sales on the internet. We have consistently broken barriers to deliver quality performance to offer ease and convenience to our guest. As a result, our internet sale presently contributes about 55% to our revenue," added Datuk Pahamin A. Rajab.
More information of the direct debit service is available at www.maybank2u.com and www.airasia.com
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