Need to make a claim?

To facilitate prompt payments, here is a guide on the documents needed for Death and Total & Permanent Disability (TPD) claims:

1. Maybank Group Policy
2. Mortgage Reducing Term Assurance
3. ASB Reducing Term Assurance
4. Individual Life Products
5. Accidental Death
6. Dismemberment
7. Total & Permanent Disability
8. Hospitalisation & Surgical
9. Critical Illness
10. Maturity

Maybank Group of Policies

The products covered are the Group policy covering Maybank staff

• Notification of Death Claims through fax, memo or letter by Maybank or Human Resource Department
• Death Certificate certified by the Bank Officer/Officer of the Subsidiary
• Claimant's Statement (Download PDF form)
• Copy of Identity Card of deceased
• Doctor's Statement
• Police Report (if applicable)

Back to top

Mortgage Reducing Term Assurance (MRTA)

• Notification of Death Claim through fax, memo or letter by the Bank
• Death Certificate certified by the Bank Officer/Officer of the Subsidiary
• Original Copy of the MRTA Certificate issued by Mayban Life Assurance Berhad
• Copy of Identity Card of deceased
• Claimant's Statement (completed by the next of kin) (Download PDF form)
• Doctor's statement
• Police report (if applicable)

Back to top

ASB Reducing Term Assurance

• Notification of Death Claim through fax, memo or letter by the Bank or Human Resource Department
• Death Certificate certified by the Bank Officer/Officer of the Subsidiary
• Original Copy of the ASB Assurance Certificate issued by Mayban Life Assurance Berhad
• Copy of Identity Card of deceased
• Claimant's Statement, completed by next of kin (Download PDF form)
• Doctor's Statement
• Police Report (if applicable)

Back to top

Individual Life Products

The products applicable include YippieCare, PremierCare, PremierLife, Teras Malaysia, etc

• Notification of Death Claim through fax, memo or letter by the Bank or Claimant
• Death Certificate certified by the Bank Officer/Officer of the Subsidiary
• Original Policy issued by Mayban Life Assurance Berhad
• Copy of Identity Card or Birth Certificate of deceased
• Copy of Claimant's Identity Card and document for proof of relationship (e.g. Marriage Cert., Birth Cert)
• Claimant's Statement, completed by next of kin (Download PDF form)
• Doctor's Statement

Back to top

Accidental Death

(Under the optional Accidental Death & Dismemberment Rider)

• Notification of Death Claim through fax, memo or letter by the Bank or Claimant
• Death Certificate certified by the Bank Officer/Officer of the Subsidiary
• Original Policy issued by Mayban Life Assurance Berhad
• Copy of Identity Card or Birth Certificate of deceased
• Claimant's Statement, completed by next of kin
• Doctor's Statement

Additional documents required:

• Police Report
• Post Mortem Report or Coroner's Report

Back to top

Dismemberment

(Under Accidental Death & Dismemberment Rider)

• Notification of Claim through fax, memo or letter by the Bank or Claimant
• Accidental Claim Form

Part I to be completed by the Life Insured or the Claimant
Part II to be completed by the Attending Physician*

Back to top

Total & Permanent Disability

• Notification of Claim through fax, memo or letter by the Bank or Claimant
• Total & Permanent Disability Claimant's Statement to be completed by the Life Insured (Download PDF form)
• Total & Permanent Disability Doctor's Statement to be completed by Attending Physician* (Download PDF form)
• Original Policy or Certificate issued by Mayban Life Assurance Berhad
• Copy of Identity Card or Birth Certificate of Assured Person/Claimant

Back to top

Hospitalisation and Surgical

(under the optional Hospitalisation & Surgical Rider)

• Notification of claim through fax, memo or letter by the Bank or Claimant
• Hospitalisation and Surgical Claims Form is required

Part I to be completed by the Life Insured
Part II to be completed by the attending Doctor*

Back to top

Critical Illness

(under the optional Critical Illness Rider)

• Notification of Claim through fax, memo or letter by the Bank or Claimant
• Dread Disease Claimant's Statement to be completed by the Life Insured (Download PDF form)
• The relevant Critical Illness Doctor's Statement by the Attending Physician of the Life Insured*
• Original Policy issued by the Company.
• Please select the specific Critical Illness Doctor's Statement (kindly contact 1-800-88-3117 for those Critical Illness Doctor's Statements not specific below):
  • Multiple Sclerosis (Download PDF form)
  • Stroke (Download PDF form)
  • Kidney Failure (Download PDF form)
  • Heart Attack (Download PDF form)
  • Cardiomyopathy (Download PDF form)
  • Cancer (Download PDF form)
  • Coronary Artery By-Pass Surgery (Download PDF form)
  • Coronary Artery Disease (Download PDF form)
• Copy of Identity Card or Birth Certificate of Assured Person/Claimant
• Certified copies of the Lab/HPE reports, X-Ray, CT scan, MRI reports and any other relevant reports

Back to top

Maturity

• Reply to the Company upon notification by the Company to the Life Insured or Claimant
• Original Policy issued by the Company
• Copy of Identity Card or Birth Certificate of Assured Person/Claimant

* For all instances, the cost incurred for the attending physician will be borne by the Life Insured.

Need more info or help?
Call our Customer Care Department at 1-800-88-3117 (toll free)

Back to top