Need to make a claim?

To facilitate prompt payments, here is a guide on the documents needed for Death and Total & Permanent Disability (TPD) claims:

  1. Maybank Group Policy
  2. Mortgage Reducing Term Assurance
  3. ASB Reducing Term Assurance
  4. Individual Life Products
  5. Accidental Death
  6. Dismemberment
  7. Total & Permanent Disability
  8. Hospitalisation & Surgical
  9. Critical Illness
  10. Maturity

Maybank Group of Policies

The products covered are the Group policy covering Maybank staff
  • Notification of Death Claims through fax, memo or letter by Maybank or Human Resource Department
  • Death Certificate certified by the Bank Officer/Officer of the Subsidiary
  • Claimant's Statement (Download PDF form)
  • Copy of Identity Card of deceased
  • Doctor's Statement
  • Police Report (if applicable)

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Mortgage Reducing Term Assurance (MRTA)

  • Notification of Death Claim through fax, memo or letter by the Bank
  • Death Certificate certified by the Bank Officer/Officer of the Subsidiary
  • Original Copy of the MRTA Certificate issued by Mayban Life Assurance Berhad
  • Copy of Identity Card of deceased
  • Claimant's Statement (completed by the next of kin) (Download PDF form)
  • Doctor's statement
  • Police report (if applicable)

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ASB Reducing Term Assurance

  • Notification of Death Claim through fax, memo or letter by the Bank or Human Resource Department
  • Death Certificate certified by the Bank Officer/Officer of the Subsidiary
  • Original Copy of the ASB Assurance Certificate issued by Mayban Life Assurance Berhad
  • Copy of Identity Card of deceased
  • Claimant's Statement, completed by next of kin (Download PDF form)
  • Doctor's Statement
  • Police Report (if applicable)

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Individual Life Products

The products applicable include YippieCare, PremierCare, PremierLife, Teras Malaysia, etc
  • Notification of Death Claim through fax, memo or letter by the Bank or Claimant
  • Death Certificate certified by the Bank Officer/Officer of the Subsidiary
  • Original Policy issued by Mayban Life Assurance Berhad
  • Copy of Identity Card or Birth Certificate of deceased
  • Copy of Claimant's Identity Card and document for proof of relationship (e.g. Marriage Cert., Birth Cert)
  • Claimant's Statement, completed by next of kin (Download PDF form)
  • Doctor's Statement

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Accidental Death

(Under the optional Accidental Death & Dismemberment Rider)
  • Notification of Death Claim through fax, memo or letter by the Bank or Claimant
  • Death Certificate certified by the Bank Officer/Officer of the Subsidiary
  • Original Policy issued by Mayban Life Assurance Berhad
  • Copy of Identity Card or Birth Certificate of deceased
  • Claimant's Statement, completed by next of kin
  • Doctor's Statement
Additional documents required:
  • Police Report
  • Post Mortem Report or Coroner's Report

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Dismemberment

(Under Accidental Death & Dismemberment Rider)
  • Notification of Claim through fax, memo or letter by the Bank or Claimant
  • Accidental Claim Form
Part I to be completed by the Life Insured or the Claimant
Part II to be completed by the Attending Physician*


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Total & Permanent Disability

  • Notification of Claim through fax, memo or letter by the Bank or Claimant
  • Total & Permanent Disability Claimant's Statement to be completed by the Life Insured (Download PDF form)
  • Total & Permanent Disability Doctor's Statement to be completed by Attending Physician* (Download PDF form)
  • Original Policy or Certificate issued by Mayban Life Assurance Berhad
  • Copy of Identity Card or Birth Certificate of Assured Person/Claimant

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Hospitalisation and Surgical

(under the optional Hospitalisation & Surgical Rider)
  • Notification of claim through fax, memo or letter by the Bank or Claimant
  • Hospitalisation and Surgical Claims Form is required

Part I to be completed by the Life Insured
Part II to be completed by the attending Doctor*

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Critical Illness

(under the optional Critical Illness Rider)
  • Notification of Claim through fax, memo or letter by the Bank or Claimant
  • Dread Disease Claimant's Statement to be completed by the Life Insured (Download PDF form)
  • The relevant Critical Illness Doctor's Statement by the Attending Physician of the Life Insured*
  • Original Policy issued by the Company.
  • Please select the specific Critical Illness Doctor's Statement (kindly contact 1-800-88-3117 for those Critical Illness Doctor's Statements not specific below):
  • Copy of Identity Card or Birth Certificate of Assured Person/Claimant
  • Certified copies of the Lab/HPE reports, X-Ray, CT scan, MRI reports and any other relevant reports

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Maturity

  • Reply to the Company upon notification by the Company to the Life Insured or Claimant
  • Original Policy issued by the Company
  • Copy of Identity Card or Birth Certificate of Assured Person/Claimant

    * For all instances, the cost incurred for the attending physician will be borne by the Life Insured.

    Need more info or help?
    Call our Customer Care Department at 1-800-88-3117 (toll free)

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