Job Description

To be the first line contact for customers by handling inbound telephone calls, facsimille and email from customers, providing information to customers with regards to general and product inquiries as well as understanding customers’ needs, identify issues and provide solutions to customers.  Each agent will ensure that each call is handled in a way that contributes to the overall customer satisfaction and increases customer loyalty.

Requirements

  • Possess an Honour’s Degree or its equivalent in any discipline from a recognized academic institutions
  • Non-degree holders (SPM or Diploma holders) with Contact Centre customer service experience;
  • Computer literate (expected to be able to operate MS Office)
  • Has long-term commitment for career growth
  • Able to speak/write fluently in Bahasa Malaysia and English
  • Able to read and write in languages other than Bahasa Malaysia and English is an added advantage
  • Non-smokers preferred
  • Immediately available
  • Able to work flexible and shift hours on a 24 hour, 365 days a year basis
  • Able to work full time on contract basis (currently 1 year contract)
  • Good problem-solving skills
  • Good team player
  • Must be able to work at Bukit Jelutong, Shah Alam

Job Benefits

  • Opportunity to work in a reputable organization
  • Extensive training provided
  • Fun and conducive work environment
  • Competitive starting salary plus employment benefits
  • Opportunity to be absorbed for permanent
  • Career growth and job enlargement opportunities
  • Competitive annual leave of 12 days per annum, EPF/SOCSO contribution, medical coverage for self, medical leave, shift allowance and incentive schemes
 

Next steps

Ready for the job?

Email your application, resume, current and expected salary, and a passport-sized photo to MGCCHR@maybank.com.my. Or send your application to:


Human Performance (HR)
Operations Support & Human Performance
Maybank Group Customer Care
Lot 12, Jalan Astaka U8/84
Section U8, Bukit Jelutong
40150 Shah Alam, Selangor


*State the position applied for on the top left-hand corner of the envelope. Only short-listed candidates will be notified

Call us

Got a question? Call our Customer Care hotline at
1300 88 6688, any time,
any day
 
 

Next steps

Ready for the job?

Email your application, resume, current and expected salary, and a passport-sized photo to MGCCHR@maybank.com.my. Or send your application to:


Human Performance (HR)
Operations Support & Human Performance
Maybank Group Customer Care
Lot 12, Jalan Astaka U8/84
Section U8, Bukit Jelutong
40150 Shah Alam, Selangor


*State the position applied for on the top left-hand corner of the envelope. Only short-listed candidates will be notified

Call us

Got a question? Call our Customer Care hotline at
1300 88 6688, any time,
any day
 
Please fill in the following details and we will be in touch to assist you with your application.
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