PROCEDURES OF MAYBANK INTEGRITY HOTLINE FOR MEMBERS OF THE PUBLIC

Any employee or member of the public who has knowledge or is aware of any improper conduct (misconduct or criminal offence) committed or about to be committed within MAYBANK (refers as "the Group") is encouraged to make a disclosure by following the procedures as stated in this document.


Reporting Channels

  • Protected email address at integrity@maybank.com.my;
  • Toll-Free Message Recording Line at 1800 38 8833 or for Overseas at 603-2026 8112
  • Secured P.O. Box Mail Address at P.O. Box 11635, 50752 Kuala Lumpur, Malaysia


Non-Disclosure of Identity

In order to enable the Group to accord the Whistleblower the necessary protection under the Group Anti-Fraud policy and also to obtain more details pertaining the disclosure, the Whistleblower is allowed to disclose his/her personal details should the Whistleblower wishes to. However, he/she can choose to remain anonymous.

The Group will protect the confidentiality of all matters raised and the identity of the Whistleblower at all times.


Scope of Reporting

Any improper conduct (misconduct or criminal offence) including but NOT limited to the following:

  • Fraud;
  • Bribery;
  • Abuse of Power;
  • Conflict of Interest;
  • Theft or embezzlement;
  • Misuse of the Group ‘s Property;
  • Non-Compliance to Procedure

Only genuine concerns should be disclosed. The Whistleblower is responsible to ensure that the disclosure is made in good faith and free from malicious intent. In addition, any disclosure which is found to be frivolous or vexatious will not be entertained.

If the investigation later reveals that the disclosure was made with malicious intent, appropriate action can be taken against the Whistleblower.

The Whistleblower who wishes to withdraw his/her disclosure is required to write to the relevant Reporting Channel and provide reason(s) for the withdrawal. Nevertheless, the Group reserves the right to proceed with any investigation on the subject matter of the disclosure.


Content of Disclosure

Any disclosure made herein should contain the following information:

  • Details of the person(s) involved;
  • Details of the allegation ( nature of the allegation, where and when the alleged misconduct took place);
  • Other relevant information; and
  • Any supporting evidence (if available).


Protection Accorded to the Whistleblower

A Whistleblower will be accorded with protection under the policy provided that the disclosure is made in good faith. Such protection is accorded even if the investigation later reveals that the Whistleblower is mistaken as to the facts as well as the rules and procedures involved.

 

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