Maybank has added enhanced features to its internet banking portal, Maybank2u.com, to provide greater peace of mind to customers using its internet banking portal. The features were implemented on 27 March 2011.

Deputy President and Head of Community Financial Services Maybank, Lim Hong Tat, said that these features are related to the login process as well as selected transactions. "The enhanced log in process incorporates unique features that display an image with a phrase selected by the user when the user logs into the Maybank2u.com secure site."

"All registered Maybank2u.com customers will be required to perform a one time registration and will be guided on selecting the image and the phrase. They are also required to answer some personalised challenge questions that will serve as further verification during transactions if the situation warrants," he added.

Lim said that the additional features is an ongoing programme by Maybank to continuously enhance its internet banking offering as well as protect customers from being misled by phishing scams. "This enhanced log in process is an additional feature to our level of security authentication after their usernames and passwords and will help the customers ensure that they are banking via the valid Maybank2u.com internet banking portal. The image and phrase will help users identify the site as the authentic site because if the image and phrase displayed do not tally with that chosen by customers during their initial registration, they will know that it is a phishing or fake portal," said Lim.

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