FAQs

1. What should I do if I forgot my M2U password?

   If you've forgotten your M2U password, here is what you need to do:

   1. Click on the "Forgot Password" in M2U home page
   2. Key in the required fields.
      • Username
      • Access No. (this is your ATM Card No. or your Credit Card No.)
      • New I/C No., Armed Forces No., or Business Registration No.
   3. Click "Submit"
   4. You will receive a Reset Password Code (RPC) on your mobile phone.
   5. Key in your new password and confirm your new password. Then, key in the RPC code you received on your mobile and click "Submit"
   6. You can now login to M2U with your new password.

   Notes:

   • Applicable for Individual and Sole Proprietor accounts only.
   • Not applicable for imteen, and Professional & Partnership accounts.
   • Your mobile phone must be registered to receive TAC in order to use this service
   • Access No. is a 16-digit number given by your home branch in absence of an ATM Card or Credit Card
   • Passwords must be alphanumeric with 8 to 12 characters.

   
   Important:

   If you do not have a TAC registered mobile, please contact our Customer Care hotline at 1-300-88-6688 or 603-7844 3696 (overseas) to necessitate "untagging" of your record

2. Can I change my password?

   Yes, you can change your password using the Personal Details after logging in to Maybank2u.com.

3. What should I do if I forgot my Internet Banking PIN?

   If you've forgotten your M2U passowrd, here is what you need to do:

   1. Contact our Customer Care hotline at 1-300-88-6688 or 603-7844 3696 (overseas) to necessitate "untagging" of your record.
   2. Visit the nearest ATM and create a new Internet Banking PIN.
   3. You are then required to perform another first time login using your Access No. and new Internet Banking PIN.
   4. Your username will be displayed and you need to choose a new password.

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