1. Can I use this service when I am overseas?
  2. Can I register more than one mobile number for MFS?
  3. How do I activate MFS?
  4. If I have registered for Direct Debit with the mobile service provider, can I still register for MFS and pay via mobile phone?
  5. Can I debit my Visa or MasterCard issued via Maybank to make a payment?
  6. Can I choose to debit either my savings or current account for payments?
  7. Can I change the account from which payments are made?
  8. What happens if my balance is insufficient at the time of payment?
  9. If there is a dispute regarding payment of my Maxis bill via this service, whom do I refer to?
  10. I need to refer to the payment functions on my mobile phone.
  11. What is EasyAccess?
  12. How do I access Maybank M-Payment via EasyAccess?
  13. Is M-Payment via EasyAccess the same as Maybank M-Payment via SMS?
  14. How can I get the Maybank menu in my EasyAccess service?
  15. What are the call charges for using the Maybank M-Payment service via EasyAccess?
  16. Who can I top-up to?
  17. How do I register other mobile numbers for prepaid top-up in the 'Favourite List'?
  18. How do I top-up?
  19. Money from my bank account is debited but my prepaid credit is not reloaded. What should I do?
  20. How do I deregister from MFS?
  21. Do I need to re-register my mobile number if I changed my mobile phone service provider, but retained my mobile phone number?

1. Can I use this service when I am overseas?

Yes, if your mobile phone has roaming service and the country you are in currently supports SMS.

Note: Roaming service is not available for DiGi



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2. Can I register more than one mobile number for MFS?
No, you can register only one mobile number for MFS.

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3. How do I activate MFS?

To activate the service, you will need to:

  1. Key in the letter "A" followed by a space and a 6-digit numeric password of your choice.
  2. Send it to 32122 (for Maxis) or 33628 (for DiGi and Celcom) via SMS.

You will receive an SMS informing you of the Maybank account all your MFS payments will be debited from. For Maxis postpaid subscribers, your Maxis bill will automatically be registered for MFS bill payment.

Note: For security reasons, you must change your password before proceeding to use the service.



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4. If I have registered for Direct Debit with the mobile service provider, can I still register for MFS and pay via mobile phone?

Yes, you can. Your registration for MFS does not affect your registration for Direct Debit. You may pay other bills through this channel.

Note: Bill payment is available for Maxis subscribers only.



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5. Can I debit my Visa or MasterCard issued via Maybank to make a payment?
At the moment, you are only allowed to pay from your savings or current account.

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6. Can I choose to debit either my savings or current account for payments?
Yes, you will be able to select either one of your accounts.

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7. Can I change the account from which payments are made?
If you'd like to do so, please call our Customer Care hotline at 1-300-88-6688 or 603-7844 3696 (if you are overseas) or login to your Maybank2u.com account.

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8. What happens if my balance is insufficient at the time of payment?
You will receive a message informing you that your transaction is unsuccessful.

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9. If there is a dispute regarding payment of my Maxis bill via this service, whom do I refer to?
In case of any dispute regarding payment, please call our Customer Care hotline at 1-300-88-6688 or 603-7844 3696 (if you are overseas). Investigations will be carried out and you will be informed as soon as possible.

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10. I need to refer to the payment functions on my mobile phone.

Type and send to 32122 via SMS. The reply message will list all the functions for you.

Maxis subscribers with EasyAccess may also select the function required from the phone menu.



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11. What is EasyAccess?
EasyAccess is a menu-based service launched by Maxis for its customers with a 64K SIM card and above.

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12. How do I access Maybank M-Payment via EasyAccess?
To perform M-Payment transactions, go to EasyAccess service on your mobile phone and select the "Maybank" option. You will need to call the Maxis Customer Service for the Maybank menu if you have not registered for Maybank Mobile Financial Services.

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13. Is M-Payment via EasyAccess the same as Maybank M-Payment via SMS?
The service has the same functions as the existing Maybank Mobile Financial Services via SMS except that it does not have the Help, List Payee and List Registered Bills functions.

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14. How can I get the Maybank menu in my EasyAccess service?
First, you'll need to have a 64K SIM card. Then call the Maxis Customer Service and request for the service.

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15. What are the call charges for using the Maybank M-Payment service via EasyAccess?
Currently, you only pay the standard SMS charges until further notice.

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16. Who can I top-up to?
If you are a prepaid user, you can top-up to your own phone. You can also top-up to 5 other prepaid mobile numbers. However, you must first register these 5 mobile numbers in the 'Favourite List' at Maybank2u.com. Postpaid users are also allowed to top-up to other prepaid mobile numbers.

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17. How do I register other mobile numbers for prepaid top-up in the 'Favourite List'?
You may do so by logging in to Maybank2u.com.

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18. How do I top-up?

Type of user Steps to top up your own mobile Steps to top up other person's mobile
Maxis SMS text users

View Maxis SMS Demo >

  1. Type <TUP> space <password> space <amount> space <account type>.
  2. Send to 32122.
  1. Type <TUP> space <password> space <amount> space <account type> space <mobile no> or <nickname>.
  2. Send to 32122.
Maxis EasyAccess menu users
  1. Go to 'EasyAccess'.
  2. Select 'Maybank'.
  3. Select 'Top Up'.
  4. Select the 'Amount' you want to top up.
  5. Select the 'Account Type' to pay from.
  6. Select 'Self'.
  7. Enter your MFS password.
  8. Select 'Send'.
  1. Go to 'EasyAccess'.
  2. Select 'Maybank'.
  3. Select 'Top Up'.
  4. Select the 'Amount' you want to top up.
  5. Select the 'Account Type' to pay from.
  6. Select 'Others'.
  7. Enter the mobile number or nickname.
  8. Enter your MFS password
  9. Select 'Send'.
Celcom SMS text users

View Celcom SMS demo >

To top up Airtime:
  1. Type <TUP> space <password> space <amount> space <account type> A.
  2. Send to 33628.
To top up Network:
  1. Type <TUP> space <password> space <amount> space <account type> N.
  2. Send to 33628.
To top up Airtime:
  1. Type <TUP> space <password> space <amount> space <account type> space <mobile no> or <nickname> A.
  2. Send to 33628.
To top up Network:
  1. Type <TUP> space <password> space <amount> space <account type> space <mobile no> or <nickname> N.
  2. Send to 33628.
DiGi SMS text users
  1. Type <TUP> space <password> space <amount> space <account type>.
  2. Send to 33628
To top up Airtime:
  1. Type <TUP> space <password> space <amount> space <account type> space <mobile no> or <nickname>.
  2. Send to 33628.


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19. Money from my bank account is debited but my prepaid credit is not reloaded. What should I do?
Call our Customer Care hotline at 1-300-88-6688. Lodge a request for a refund. After investigation, your account will be credited within 5 working days (for Maxis subscribers) or 3 working days (for DiGi and Celcom subscribers).

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20. How do I deregister from MFS?
Please contact our Customer Care hotline at 1-300-88-6688.

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21. Do I need to re-register my mobile number if I changed my mobile phone service provider, but retained my mobile phone number?

No, there is no need to re-register as you have retained your mobile phone number.

 



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