1. Do I have to register before making payments with FPX?
  2. What must I have before I can make payments with FPX?
  3. Is there a "Future Payment" option?
  4. I registered as a Sole Proprietor at Maybank2u.com. Am I eligible for this service?
  5. What are the operating hours for FPX?
  6. How can I identify if a merchant accepts payment with FPX?
  7. Are there any charges when using this service?
  8. Can I pay more than one bill at a time?
  9. Is there a limit to the number of transactions or amount I can make in a day?
  10. What happens if I have insufficient funds in my account?
  11. Are bill payments processed on the same day?
  12. Where can I view my payment transactions?
  13. Can I make payments to my credit cards via FPX?
  14. Should I disable my pop-up blocker?
  15. What reference should I use to identify my FPX transactions?
  16. Who do I call to enquire about my transaction status?
  17. Will I get a full refund?

1. Do I have to register before making payments with FPX?
No registration is required. As long as you are an Internet Banking user of any FPX-participating bank, you may use FPX to make payments via online access to your bank account.

Back to top

2. What must I have before I can make payments with FPX?
You'll need an Internet Banking account and payment information such as bill number, seller reference number and related information to enable merchants to identify the payment.

Back to top

3. Is there a "Future Payment" option?
Currently, there is no future payment option available for FPX.

Back to top

4. I registered as a Sole Proprietor at Maybank2u.com. Am I eligible for this service?
FPX service is only available for individual Internet Banking customers. It is not open to Sole Proprietors, Small Business customers and myzone registered users.

Back to top

5. What are the operating hours for FPX?
FPX service is available 24-hours daily 7 days a week. The FPX service to the customers however, is subject to the customer's Internet Banking service availability.

Back to top

6. How can I identify if a merchant accepts payment with FPX?
There will be an FPX logo on the merchant's website and a link to connect you to FPX to make payments.

Back to top

7. Are there any charges when using this service?
You may be charged a flat rate or a percentage of your total transaction amount.

Back to top

8. Can I pay more than one bill at a time?
No. You may only pay one bill per login.

Back to top

9. Is there a limit to the number of transactions or amount I can make in a day?
The minimum limit per transaction is RM1.00 and general maximum amount is limited up to RM30,000* per transaction.

*The above transaction value limit, however is subject to the customer's individual Internet Banking limit with the bank, whichever is lower.

Back to top

10. What happens if I have insufficient funds in my account?
Your transaction will be rejected.

Back to top

11. Are bill payments processed on the same day?
Yes, they are.

Back to top

12. Where can I view my payment transactions?
You may check your account balance and transaction history.

Back to top

13. Can I make payments to my credit cards via FPX?
No, this service is currently not available.

Back to top

14. Should I disable my pop-up blocker?
Yes. Please disable your pop-up blocker or any other browser functions which might prevent a pop-up.

Back to top

15. What reference should I use to identify my FPX transactions?
Please refer to the FPX Transaction ID found in your FPX browser.

Back to top

16. Who do I call to enquire about my transaction status?
Kindly call the bank you made the payment from to enquire about the status of your payment. Your bank will liaise with Maybank in case of any dispute.

Back to top

17. Will I get a full refund?
No. You will not be refunded on commission charges.

Back to top