1. What is Recurring Payment?
  2. How do I register for recurring bill payment?
  3. When can I register for recurring bill payment?
  4. What is the frequency of the recurring bill payment?
  5. Are Credit Card payments allowed for recurring bill payment?
  6. Can I choose a different account for recurring bill payment during registration?
  7. Is there any service charge for recurring bill payment?
  8. Who can register for recurring bill payment?
  9. Is recurring bill payment open for Transfers?
  10. Are all the Bill Payment Payees entitled for recurring bill payment?
  11. How will I know if a payee is entitled for the recurring bill payment?
  12. What is the minimum amount to register for the recurring bill payment?
  13. What is the maximum amount to register for the recurring bill payment?
  14. What is the date allowed for the First Recurring Payment Date?
  15. What is the date allowed for Last Recurring Payment Date?
  16. Can I enter the last date of the month as the First Recurring Payment Date and the Last Recurring Payment Date, i.e. 31st December 2010 and 31st May 2011 respectively?
  17. Can I enter different dates for the First Recurring Payment Date and the Last Recurring Payment Date?
  18. Why does the registration for recurring bill payment only made available for Successful/Accepted Bill Payment?
  19. How come the recurring bill payment transaction is not reflected in my M2U History?
  20. Is there any possibility that the recurring bill payment will be unsuccessful?
  21. How can I check if my recurring payments are successful?
  22. What happens if my recurring bill payment is unsuccessful?
  23. Can I amend my recurring bill payment amount and dates?
  24. Can I cancel my recurring bill payment?
  25. How do I cancel my recurring bill payment?
  26. Why are the recurring bill payment records without a checkbox?
  27. How do I determine which recurring bill payment record is Cancelled or Expired?

1. What is Recurring Payment?

Recurring Bill Payment is a function that allows you to schedule a repeatable payment with a fixed amount in a periodic manner, i.e. on a monthly basis.



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2. How do I register for recurring bill payment?
You can click on the ‘Click Here' hyperlink upon Successful/Accepted Bill Payment performed in the M2U secured site.

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3. When can I register for recurring bill payment?
You can register for recurring bill payment only upon Successful/Accepted Bill Payment performed in the M2U secured site.

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4. What is the frequency of the recurring bill payment?
Currently, it's defaulted to a monthly basis.

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5. Are Credit Card payments allowed for recurring bill payment?
Yes, Credit Card payments are allowed as long as Bill Payment is performed using a Credit Card.

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6. Can I choose a different account for recurring bill payment during registration?
No, you cannot choose a different account during registration for recurring bill payment. The same account (Savings Account / Current Account / Credit Card) used for bill payment will be registered for the recurring bill payment.

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7. Is there any service charge for recurring bill payment?
No, there is no service charge for recurring bill payment. However, the existing service charge for the Payee still applies.

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8. Who can register for recurring bill payment?
Currently, the recurring bill payment is open to Individual customers only.

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9. Is recurring bill payment open for Transfers?
No, recurring bill payment is open for Bill Payment only.

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10. Are all the Bill Payment Payees entitled for recurring bill payment?
No, only selected Bill Payment Payees are allowed for the recurring bill payment facility (the listing can be updated, at the Bank's discretion without prior notice).

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11. How will I know if a payee is entitled for the recurring bill payment?

There will be a ‘Click Here' hyperlink and a message on your M2U screen stating, "if you want this payment to be automatically deducted on a monthly basis for subsequent months from now" at the bottom if the Bill Payment fulfills the following:

  • Open Bill Payment with "Today" as Effective Date and the Status is Successful.
  • Registered Bill Payment to Favourite Payee with "Today" as Effective Date and the Status is Successful.
  • Open Bill Payment with Future Date as Effective Date and the Status is Accepted.
  • Registered Bill Payment to Favourite Payee with Future Date as Effective Date and the Status is Accepted.


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12. What is the minimum amount to register for the recurring bill payment?

The minimum amount to register for the recurring bill payment is RM0.01*.

* The minimum amount setup by Payee may differ.



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13. What is the maximum amount to register for the recurring bill payment?

The maximum amount to register for the recurring bill payment is RM999,999.99*.

* The maximum amount setup by Payee may differ.



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14. What is the date allowed for the First Recurring Payment Date?
The First Recurring Payment Date has to be after the Bill Payment Effective Date.

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15. What is the date allowed for Last Recurring Payment Date?
The Last Recurring Payment Date has to be after the First Recurring Payment Date and the Last Recurring Payment Year must not be more than 10 years from the First Recurring Payment Year.

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16. Can I enter the last date of the month as the First Recurring Payment Date and the Last Recurring Payment Date, i.e. 31st December 2010 and 31st May 2011 respectively?
Yes, you can. The system will then calculate the end of month date, i.e. 31st December 2010, followed by 31st January 2011, 28th February 2011, 31st March 2011, 30th April 2011 & 31st May 2011.

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17. Can I enter different dates for the First Recurring Payment Date and the Last Recurring Payment Date?
Yes, you can. However, the system will debit the amount on a monthly basis as long as the Next Recurring Payment Date is not after the Last Recurring Payment Date.

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18. Why does the registration for recurring bill payment only made available for Successful/Accepted Bill Payment?
The registration for recurring bill payment is only made available for Successful/Accepted Bill Payment because our system will populate the necessary information for the recurring bill payment.

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19. How come the recurring bill payment transaction is not reflected in my M2U History?
The recurring bill payment is not in real-time as it is posted by day end batch run. Because of this, it will not be reflected in your M2U History. However, the recurring bill payment transaction will be reflected in Today's Transaction (for the same date) and Transaction History under your Account Details module as well as View Past Recurring Bill Payment under the Recurring Payment Maintenance module.

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20. Is there any possibility that the recurring bill payment will be unsuccessful?
Yes, there are possibilities that the recurring bill payment will be unsuccessful for instance if there were insufficient funds in your account or if your account was not authorized, etc.

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21. How can I check if my recurring payments are successful?
You may keep track of your recurring payments by monitoring your Transaction History under your Account Details, as well as View Past Recurring Payment under the Recurring Payment Maintenance module.

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22. What happens if my recurring bill payment is unsuccessful?
Your recurring bill payment for the affected month will not be processed but the recurring payment will still continue for the following month. You may need to manually make payment to the particular payee for the lapsed month.

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23. Can I amend my recurring bill payment amount and dates?
No, you cannot make amendments to the registered recurring bill payment details.

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24. Can I cancel my recurring bill payment?
Yes, you may cancel your registered recurring bill payment.

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25. How do I cancel my recurring bill payment?
You can click on the ‘Manage Future Recurring Payment' hyperlink under the Recurring Payment Maintenance module, select the recurring bill payment record by checking the checkbox and click [Cancel Payment].

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26. Why are the recurring bill payment records without a checkbox?
Only Active recurring bill payment records will have a checkbox available for selection. For records either Cancelled or Expired, they will not have a checkbox for selection.

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27. How do I determine which recurring bill payment record is Cancelled or Expired?
The Cancelled recurring bill payment record can be identified by the Last Recurring Payment Date being the same of or later than the Current Date*. As for the Expired recurring bill payment record, the Last Recurring Payment Date should be the same or have passed the Current Date*.

Example: With 01/12/2010 as Current Date for those recurring bill payment records without checkbox at Manage Future Recurring Payment

Next Recurring Payment DateLast Recurring Payment DateStatus
13/12/201013/12/2012Cancelled
05/12/201003/01/2011Cancelled
01/11/201001/11/2010Expired
08/11/201010/11/2010Expired
01/12/201001/01/2011Cancelled
01/01/201101/01/2011Cancelled
01/12/201001/12/2010Cancelled / Expired*

* If it's before posting recurring time (i.e. 4pm), the Status will be Cancelled. Otherwise, the Status will be Terminated.



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