1. Can I buy this policy for my parents?
  2. Can I continue my policy after 70 years of age?
  3. How do I pay for my premium?
  4. When does my coverage begin?
  5. Does the premium increase as I get older?
  6. Can I claim if I'm hospitalised for illness or disease?
  7. What are the exclusions?
  8. What if I have other insurance?
  9. Can I upgrade to a higher plan in the future (e.g. Silver Plan to Diamond Plan)?
  10. How do I make a claim?
  11. How do I apply for Senior PA?
  12. When will I receive my policy?
  13. What should I do if I want to change my scheme or plan after submitting the application?
  14. How will I know if my online application is successful?

1. Can I buy this policy for my parents?
Yes, you can buy for your legal parents, yourself and your spouse, as long as you are a Maybank accountholder between 18 to 70 years of age.

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2. Can I continue my policy after 70 years of age?
Yes. You may continue your policy until you reach 75 years of age.

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3. How do I pay for my premium?

If you apply at our branches, you just have to complete the Payment Instruction on your Proposal Form and submit it to the Financial Executive at any Maybank branch.

If you apply via Maybank2u.com, you will be required to choose the account from which payment should be debited from and your payment mode (monthly/annually) before you submit the form online. This autodebit service is free.



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4. When does my coverage begin?

If you apply via Maybank2u.com, your coverage begins immediately after your application is successfully submitted.

If you apply via one of our branches, your cover begins from the day our Financial Executive accepts your completed Proposal Form.



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5. Does the premium increase as I get older?
No. Your premium remains unchanged until your policy expires or is cancelled.

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6. Can I claim if I'm hospitalised for illness or disease?
No. This policy provides coverage for accidental injuries only.

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7. What are the exclusions?
This policy excludes bodily injury that is contributed by a pre-existing condition. It also does not cover other standard exclusions like war, terrorism, extreme or high-risk sports, drugs or alcohol-related accidents. Please refer to the Policy Contract for full details of Exclusions.

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8. What if I have other insurance?
All cash and lump sum benefits are paid on top of any other insurance policies you may have elsewhere. Reimbursement benefits such as medical expenses, ambulance fee and recovery benefits will be paid subject to the original receipt provided.

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9. Can I upgrade to a higher plan in the future (e.g. Silver Plan to Diamond Plan)?
No. It is wise for you to choose the highest plan that is available at the time of application because you will enjoy the highest benefit at discounted premiums.

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10. How do I make a claim?
Please contact our Claims Helpdesk Service Officer at toll free 1-800-88-9006 or fax 03-22834289.

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11. How do I apply for Senior PA?

Visit any Maybank branch today and get the Proposal Form from our Financial Executive. Complete the form and you will be covered from the day we receive your completed Proposal Form.

Alternatively, you can apply online via Maybank2u.com. You are covered immediately once your Proposal Form is submitted successfully. However, money from your selected account will only be debited based on the Autodebit cycle.



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12. When will I receive my policy?

You will receive your policy immediately after you have submitted your completed Proposal Form to our Financial Executive.

If you apply via Maybank2u.com you will receive your policy within 7 working days. However, if you do not receive it within that period of time, please call our Customer Care hotline at 1-300-88-6688.



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13. What should I do if I want to change my scheme or plan after submitting the application?
If you apply online, please call our Customer Care hotline at 1-300-88-6688.

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14. How will I know if my online application is successful?
Your online application is considered successful when you see the confirmation page consisting of your selected plan and personal details of which you can print out. If there is any error during the application process, an error message will pop up on your screen. Alternatively, you may call our Customer Care hotline at 1-300-88-6688.

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