1. Why do I need a TAC?
  2. Is TAC the same as the Internet Banking PIN?
  3. How much time do I have before my TAC expires?
  4. Can I request for TAC 24 hours a day, 7 days a week?
  5. Can I request for a TAC at the bank branch or via email to Maybank2u.com or by calling the Call Centre?
  6. Which is the easiest way to get a TAC?
  7. How do I request for TAC if I'm overseas?
  8. I have a sole proprietorship account. How do I request for TAC?
  9. Will I need a TAC each time I login to Maybank2u.com?
  10. Do I need a new TAC for every transaction?
  11. How many times can I use the same TAC?
  12. Can I request for two or more TACs and use them?
  13. Is Maybank the only bank to implement the TAC security procedure?
  14. Can I cancel or deactivate my TAC?
  15. I lost my TAC / I forgot the TAC / My TAC has expired!
  16. How many mobile phone numbers can I register for TAC?
  17. Can I register my mobile number for TAC via Maybank2u.com?
  18. Can I register a foreign mobile phone number?
  19. Can I use the same mobile number that I registered for SMS Alerts/Maybank-Maxis Mobile Financial Services?
  20. How do I change my mobile number for TAC?
  21. Can I request for TAC using my mobile phone (SMS)?
  22. Is there a charge for TAC via mobile phone (SMS)?
  23. How long does it take to receive TAC via mobile phone (SMS)?
  24. I entered my TAC as requested but got an error message.
  25. There was a service interruption/time-out during the transaction. Is my TAC still valid or do I need a new one?
  26. What happens if I enter a wrong TAC?
  27. I lost my ATM receipt with the TAC on it. How can I ensure my TAC is not compromised?
  28. What happens if I suspect illegal or fraudulent transactions from my account?
  29. How will I know that the TAC number I’ve received on my mobile is from Maybank2u.com?

1. Why do I need a TAC?
TAC is compulsory for specific transactions because it provides an additional layer of security to protect you against unauthorised access to your account.

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2. Is TAC the same as the Internet Banking PIN?
No, it isn't. Your Internet Banking PIN, which is created at the ATM, allows you to activate the "First time login" at Maybank2u.com. TAC is not used for login but for specific transactions and types of activities. TAC will expire after 2 hours if you do not use it, upon request. Once it is activated, you may still use it for another 2 hours. You may perform several transactions with the same TAC.

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3. How much time do I have before my TAC expires?
For your online banking safety, your TAC can now only be used while you are still logged on to Maybank2u.com. Your TAC will expire immediately each time you logout.

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4. Can I request for TAC 24 hours a day, 7 days a week?

You can request for TAC via Maybank2u.com and Kawanku Phone Banking*, anytime - 24 hours a day and 7 days a week.

*For sole prop. customers registered for Kawanku Phone Banking only.



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5. Can I request for a TAC at the bank branch or via email to Maybank2u.com or by calling the Call Centre?
No, you can only request for a TAC using any of the following three channels:

  • from Maybank2u.com (your TAC will be sent via SMS to your mobile phone)
  • via the Kawanku ATM or
  • via Kawanku Phone Banking*

*For sole prop. customers registered for Kawanku Phone Banking only.



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6. Which is the easiest way to get a TAC?
Making a TAC request via Maybank2u.com is probably the most convenient as your TAC will be sent via SMS to your mobile phone. You will have to register your mobile phone number for TAC in advance at any Maybank Branch.

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7. How do I request for TAC if I'm overseas?

If you are working or studying overseas, there are two ways to get a TAC:

  • You can request for a TAC at Maybank2u.com and it will be sent to you by SMS if you have pre-registered your mobile phone number at the Branch before leaving the country.
  • Call Kawanku Phone Banking* service at 1-300-88-6688 or 603-7844 3696 to request for a TAC.

*For sole prop. customers registered for Kawanku Phone Banking only.



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8. I have a sole proprietorship account. How do I request for TAC?

  • Make your TAC request via Kawanku Phone Banking, or
  • Register your preferred mobile number via Phone Banking to request for TAC at Maybank2u.com and receive it via mobile phone (SMS).

Note: You must apply for Phone Banking if you do not have this service currently.

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9. Will I need a TAC each time I login to Maybank2u.com?
TAC is only required for specific transactions. One TAC can be used to register multiple 3rd party accounts and bills. Subsequently, you will not require a TAC for these pre-registered transactions. You will only need to request for a new TAC to add new accounts and bills or to make ad hoc transfers.

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10. Do I need a new TAC for every transaction?
You can use the same TAC for one or more transactions that require TAC within one login session. For example, you could make an open 3rd party transfer, create an eStanding Instruction and add a beneficiary to your Favourite 3rd Party Account Maintenance list using the same TAC, but you have to do all this in one login session, before you logout.

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11. How many times can I use the same TAC?
You can use the same TAC for the duration of each logon to Maybank2u.com. Your TAC will expire immediately each time you logout of Maybank2u.com.

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12. Can I request for two or more TACs and use them?
You may, but the latest TAC will immediately override the earlier one for security, therefore only one TAC will be valid at any time.

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13. Is Maybank the only bank to implement the TAC security procedure?
Maybank is the first Malaysian bank to implement the TAC as part of our commitment to our customers to maintain the best industry practices. TAC has been successfully introduced for Internet Banking in Singapore.

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14. Can I cancel or deactivate my TAC?
No, you cannot. If you do not wish to use your TAC, just delete the SMS or destroy the ATM slip that has your TAC printed on it for security reasons.

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15. I lost my TAC / I forgot the TAC / My TAC has expired!

Make a request for a new TAC via Maybank2u.com, ATM or Kawanku Phone Banking*.

*For sole prop. customers registered for Kawanku Phone Banking only.



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16. How many mobile phone numbers can I register for TAC?
You may only register one number.

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17. Can I register my mobile number for TAC via Maybank2u.com?
No, you cannot. Your mobile number registration for TAC can only be done at the Branch for security purposes.

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18. Can I register a foreign mobile phone number?
TAC access is only available to Malaysian registered mobile phones with international call roaming service - 012, 019, 013, 014, 016, 017, 010 and 018.

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19. Can I use the same mobile number that I registered for SMS Alerts/Maybank-Maxis Mobile Financial Services?
Yes, but you will have to register your mobile number again at a Maybank Branch. You will not be able to register your mobile phone number for TAC at Maybank2u.com.

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20. How do I change my mobile number for TAC?

You can change your TAC registered mobile number in the following ways:

  • Just register your new number at the nearest ATM or Maybank branch. 
  • For Sole Prop customers it can be done via Kawanku Phone Banking or at the nearest Maybank Branch.


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21. Can I request for TAC using my mobile phone (SMS)?
No. Your TAC request must be done via Maybank2u.com. You can only receive TAC via SMS, sent to the mobile phone number you registered.

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22. Is there a charge for TAC via mobile phone (SMS)?
It is available free of charge for a limited period.

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23. How long does it take to receive TAC via mobile phone (SMS)?
The delivery time depends on the traffic volume of your mobile service provider.

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24. I entered my TAC as requested but got an error message.
You may receive an "error" message for the following reasons:

  • Your TAC is incorrect or has expired
  • You have exceeded the maximum number of three tries
  • You need to request for a new TAC because your login access was previously denied


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25. There was a service interruption/time-out during the transaction. Is my TAC still valid or do I need a new one?
You will only require a new TAC, if you have to login into Maybank2u.com again.

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26. What happens if I enter a wrong TAC?
If you enter an invalid TAC 3 times, you will be forced to "Logout" upon your fourth attempt. As a security precaution, your TAC will be deactivated immediately and you will not be allowed to log in to Maybank2u.com on your next "Login". Call our Customer Care hotline at 1-300-88-6688 or +60-3-7844 3696 (overseas) for assistance to reactivate login access to Maybank2u.com. You will also have to request for a new TAC to proceed with your transaction.

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27. I lost my ATM receipt with the TAC on it. How can I ensure my TAC is not compromised?
Apply for a new TAC immediately.

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28. What happens if I suspect illegal or fraudulent transactions from my account?
Please contact our Customer Care hotline at 1-300-88-6688 or 03-58914744 immediately.

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29. How will I know that the TAC number I’ve received on my mobile is from Maybank2u.com?

All TAC numbers from Maybank2u.com should be delivered from any of the following shortcode numbers:

Telco
Shortcode
Maxis
66628 / 39628
Celcom
66628 / 39628
DiGi
66628
U Mobile
+31 XXXXX

If there is any unforeseen service interruption to any of the telco's platforms, you should receive your TAC from the following authorised longcode numbers:

Longcode
+ 31 XXXXX
60172020993
60133698082
60162017841
60172020993



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