1. Will I be protected if I am abroad?
  2. Can I claim for a traditional/alternative treatment expenses?
  3. Can I buy this policy for other person (e.g husband or father)?
  4. Is the policy renewal guaranteed?
  5. How do I pay my premium?
  6. What happen if I forget to pay the premium?
  7. Should I decide to cancel my purchase of this policy, will there be any surcharge?
  8. How do I make a claim?

1. Will I be protected if I am abroad?
Yes, you will be protected if you are outside Malaysia on the purpose of business, study or vacation for a period not exceeding three (3) consecutive months.

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2. Can I claim for a traditional/alternative treatment expenses?
Yes, provided that such treatment is sought subsequent to any medical and hospital treatment due to accident.

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3. Can I buy this policy for other person (e.g husband or father)?
Yes, you can buy for other person such as for your husband or your father, as long as you are a Maybank accountholder. The policy will be under the name of the Insured.

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4. Is the policy renewal guaranteed?
The renewability of the policy is not guaranteed and the Insurer reserves the right to cancel the policy accordingly at policy renewal by giving a minimum thirty (30) days written notice to the insured.

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5. How do I pay my premium?
Your premium will be automatically debited from your Maybank savings, current account or any credit card. You just have to complete the Payment Instruction on your Proposal Form. This hassle-free service is FREE OF CHARGE

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6. What happen if I forget to pay the premium?
Not paying before due date will result in early termination of coverage to the person insured.

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7. Should I decide to cancel my purchase of this policy, will there be any surcharge?
You are entitled to a fifteen (15) days ‘free look' period after purchase of this policy. Should you decide to cancel, we will refund all premium paid, less any medical expenses incurred by us in the process of issuing the policy, if any.

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8. How do I make a claim?
Please contact our Claims Assist at 1-300 88 1007

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