1. What does Credit Care Plan cover?
  2. How does the Credit Care Plan protect you?
  3. How are the benefits paid?
  4. What is the premium based on, and how do I pay?
  5. Who are the owner and beneficiary of this Plan?
  6. Who is eligible to apply for protection?
  7. What is the expiry age limit for this Plan?
  8. Are there exclusions to this policy?
  9. How can the insurance be terminated?
  10. When will the Credit Care plan take effect in my Credit Card?
  11. What happens if I convert my Credit Card from Gold Card to Platinum Card or from Visa to MasterCard?

1. What does Credit Care Plan cover?

It provides coverage for Death and Total Permanent Disability due to illness or accident.



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2. How does the Credit Care Plan protect you?

The Plan ensures that the outstanding Credit Card balance of up to RM100, 000 per life, is settled in the event of Death or Total Permanent Disability under this Policy.



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3. How are the benefits paid?

All benefits are paid in one lump sum for all outstanding Credit Cards balances subject to a maximum of RM100,000 per life that are covered under this Plan.



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4. What is the premium based on, and how do I pay?

The premium payable shall be based on the outstanding Credit Cards balances shown on the latest statements issued and the premiums are charged to your monthly Credit Cards billing statements.



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5. Who are the owner and beneficiary of this Plan?

Maybank is the Policy Owner and beneficiary of this Plan. A Certificate of Assurance shall be issued to the Credit Card Cardmember who enrols in this Plan.



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6. Who is eligible to apply for protection?

Acceptance is guaranteed for all Principal Maybankard and American Express Credit Card Cardmembers aged 21 to 60 years old.



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7. What is the expiry age limit for this Plan?

The expiry age limit for this plan is 65 years old.



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8. Are there exclusions to this policy?

Yes, exclusions on death or total permanent disability are:

  • Death by suicide within twelve (12) months of the cover start date.
  • Pre-existing conditions - illnesses or ailments which existed during the twelve (12) months prior to the cover start date.

Other standard exclusions for total permanent disability include:

  • War, whether declared or not, and riots.
  • Aviation except as a pilot, crew member or fare paying passenger on a scheduled air route or licensed chartered service.
  • Self-inflicted injury or suicide attempt (whether sane or insane).
  • Drug and/or alcohol abuse.
  • Dangerous avocations, pastimes and hobbies.


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9. How can the insurance be terminated?

The insurance coverage can be terminated in the following manner:

  • Notification by Maybankard Centre that the insured cardmember's credit card has been cancelled.
  • The insured has attained the age of 65.
  • The insured's death or total permanent disability.
  • Non-payment of premium in respect of the insured for a period of 30 days after they have become due.
  • Written notice from Maybankard Credit Card Centre or the insured directing that the insurance be cancelled.


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10. When will the Credit Care plan take effect in my Credit Card?

Please allow a minimum of 7 to 14 days for the first premium to be charged to your Credit Card billing statement upon receiving the application form.



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11. What happens if I convert my Credit Card from Gold Card to Platinum Card or from Visa to MasterCard?

You will need to notify Maybank by fax to 03-7953 8640. Maybank will update the Credit Card number into the system and issue you a new Certificate.



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