1. What is my credit limit?
  2. Is my credit limit shared among my supplementary accounts?
  3. What benefits can I enjoy at the Shangri-La Kuala Lumpur?
  4. How do I enjoy the benefits at Shangri-la Kuala Lumpur?
  5. Does my supplementary cardholder get to enjoy the benefits as well?
  6. Can I still use my Prestige Platinum membership card at Shangri-la?
  7. What is the complimentary golf programme?
  8. What is the privileged golf access programme?
  9. How many guests must I bring along for a flight?
  10. Can I bring as many guests as I want?
  11. Can I go directly to the participating golf clubs to make a booking?
  12. How do I make a booking?
  13. Once a booking is made, is it automatically confirmed?
  14. When do I have to pay for my bookings?
  15. Can I make payments using cash or other charge/credit cards?
  16. Can I make changes to my booking?
  17. Can I cancel my booking?
  18. What happens if I've made a booking and fail to show up without cancelling?
  19. What happens if I arrive late for my tee-off time?
  20. How do I withdraw cash from ATMs with my American Express Platinum credit card?
  21. What do I do if I lose my credit card?
  22. Can the PIN be sent to me?
  23. Can I withdraw cash from other banks' ATMs or overseas?
  24. Is there a returned cheque fee?

1. What is my credit limit?
Your credit limit will be determined by the bank's credit assessment.

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2. Is my credit limit shared among my supplementary accounts?
Yes, your credit limit is shared, regardless of the number of supplementary accounts.

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3. What benefits can I enjoy at the Shangri-La Kuala Lumpur?
You can enjoy food and beverage discounts and accommodation discounts of up to 50% at Shangri-La KL.

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4. How do I enjoy the benefits at Shangri-la Kuala Lumpur?
All you have to do is charge all your expenses to your American Express Platinum Credit Card to enjoy the benefits offered at Shangri-La Kuala Lumpur.

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5. Does my supplementary cardholder get to enjoy the benefits as well?
Yes, your supplementary cardholder gets to enjoy the very same benefits at Shangri-La KL.

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6. Can I still use my Prestige Platinum membership card at Shangri-la?
Yes you can. However, the dining benefits are no longer applicable only to the Prestige Platinum membership card at Shangri-La KL. All you need to do is charge your expenses to your American Express Platinum Credit Card to enjoy the dining benefits offered at Shangri-La KL.

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7. What is the complimentary golf programme?
The programme provides complimentary green fees all year round in 16 golf courses across Malaysia, when accompanied by at least 1 or more paying guests. Cardmembers are only required to pay for buggy fees, caddie fees, insurance and any other applicable fees, at normal published rates, as stipulated by the golf club.

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8. What is the privileged golf access programme?
The programme provides privileged access to member-only golf clubs within the region. All applicable fees apply, including green fees.

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9. How many guests must I bring along for a flight?
For weekdays, there must be a minimum of 1 card member to 1 paying guest (1+1 guest). For weekends, there must be a minimum of 1 card member to 2 paying guests (1+2 guests or 1+3 guests).

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10. Can I bring as many guests as I want?
There is no limit to the number of guests a Cardmember is allowed to bring, but bookings are subject to the golf club's availability.

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11. Can I go directly to the participating golf clubs to make a booking?
No. This programme is only applicable with bookings made via American Express Customer Service.

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12. How do I make a booking?

Cardmembers should call Customer Service at 1 800 889 559. Cardmembers should be prepared to provide the following information to facilitate the booking process:

  • Cardmember's name, NRIC/Passport no., credit card no., contact details
  • Requested golf club, preferred tee-off time, alternative tee-off time
  • Guest's name(s) and handicaps

Cardmembers will receive a response via phone within 48 hours from the time the booking is received.



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13. Once a booking is made, is it automatically confirmed?
No. Bookings are subject to golf club availability. Bookings may also be refused, in the event of card expiration or deactivation.

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14. When do I have to pay for my bookings?
All payments must be made upon booking and charged to the Cardmember's American Express Platinum Card issued by Maybank.

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15. Can I make payments using cash or other charge/credit cards?
No. This programme is only applicable when paid via the American Express Platinum Credit Card issued by Maybank.

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16. Can I make changes to my booking?
Yes. Changes may be made, but is subject to availability. For weekday golf, changes must be made 3 days in advance whereas for weekends, changes must be made 5 days in advance. An administration charge of RM20 applies for any changes made upon confirmation of booking.

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17. Can I cancel my booking?

Yes. All cancellations must be made in advance otherwise the following charges will apply:-

Weekday golf (cancellations must be made 3 days prior to intended tee-off date)

  • 50% of applicable green fees for cancellations made 2 days prior to intended tee-off date
  • 100% of applicable green fees for cancellations made 1 day prior to intended tee-off date

Weekend golf (cancellations must be made 5 days prior to intended tee-off date)

  • 50% of applicable green fees for cancellations made 4 days prior to intended tee-off date
  • 75% of applicable green fees for cancellations made 3 days prior to intended tee-off date
  • 100% of applicable green fees for cancellations made 2 days or less prior to intended tee-off date


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18. What happens if I've made a booking and fail to show up without cancelling?
There will be no refunds for no-show unless proper notice has been provided.

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19. What happens if I arrive late for my tee-off time?
The golf club may allow you to tee-off at its next available tee-time but this shall be subject to the availability of tee-times and at the sole discretion of the club. In the event that tee-time is not available, bookings shall be considered a 'no-show' and there will be no refund of any fees paid.

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20. How do I withdraw cash from ATMs with my American Express Platinum credit card?
You would first need to present your card at any Maybank branch in order to obtain your PIN number. You credit card is required in order to generate the PIN number.

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21. What do I do if I lose my credit card?
Just call us or +603-2056 8799 while overseas to report it and you will receive a replacement card.

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22. Can the PIN be sent to me?
No. Your PIN will only be generated for you with the credit card at a Maybank branch.

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23. Can I withdraw cash from other banks' ATMs or overseas?
No. If you are overseas, you may opt for emergency cheque cashing via American Express Travel Service Offices around the world.

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24. Is there a returned cheque fee?
Yes, returned cheque fees will be charged both by the card issuer and the bank (charges may vary depending on the banks).

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