1. How is the Zing Card linked to my credit card?
  2. Can I link the Zing Card to all the three credit card brands?
  3. Can I apply for more than one Zing Card for each brand (Visa/MasterCard or AMEX)?
  4. Can my supplementary cardholder apply for the Zing Card?
  5. Can I change the link from MasterCard to Visa/AMEX or vice versa anytime?
  6. What is the validity period of the Zing Card?
  7. What other facilities accept the Zing Card besides Toll Plazas?
  8. Can the auto reload be done at all these facilities?
  9. What happens if my Zing Card is lost or stolen? How can I get it replaced?
  10. Can I request for a temporary block if my Zing Card is lost or stolen?
  11. When can I get a replacement for my lost/stolen card?
  12. If I have lost my credit card or changed my credit card number, can the Zing Card auto link to the new card?
  13. Can I transfer the balance of the old card to the new card?
  14. How long does it take to refund the balance of the Touch 'n Go value?
  15. If there is a dispute transaction, what should I do?
  16. How can I check the available balance on my Zing Card?
  17. Can I check the balance of the Zing Card at Maybank ATMs?
  18. I would like to terminate my Maybankard credit card. Can I continue to use my Zing Card?
  19. How will my reload fee be featured in my credit card statement?
  20. Can I autolink my other Financial Institution's Zing Card to my Maybankard credit card?
  21. What should I do if my Zing Card is faulty?
  22. Why is my Zing Card not auto reloading?
  23. What should I do to re-enable the auto reload facility?
  24. Where else I can go if I cannot go to a Touch 'n Go service counter?
  25. Can I send a third party to reactivate my Zing Card at the Touch 'n Go service counter?
  26. How long must I wait before I can use the Zing card after its reactivation?
  27. Can I use the Zing Card at Smart Tag lanes after it has been reactivated?
  28. I am a frequent Smart Tag user. When can I start to reload my Zing Card at the Smart Tag lane to auto reload, instead of switching to the Touch 'n Go lanes to auto reload?

1. How is the Zing Card linked to my credit card?

As a companion card, cardholders will be billed through their credit card:

  • 0 value Zing Card - first activation at toll plaza
  • RM10 for one-time issuance fee
  • Automatic reload amount of RM100
  • Automatic reload fee of RM2
  • Usage of Zing Card at any facilities displaying Touch 'n Go logo


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2. Can I link the Zing Card to all the three credit card brands?
Yes, you can link your Zing Card to Maybankard AMEX, Visa and MasterCard.

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3. Can I apply for more than one Zing Card for each brand (Visa/MasterCard or AMEX)?
For the time being, only one Zing card is allowed per card brand i.e. one Zing card linked to one Maybankard Visa, MasterCard or AMEX.

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4. Can my supplementary cardholder apply for the Zing Card?
Yes, the Zing Card will auto-link to each supplementary credit card accordingly — Maybankard Visa, MasterCard or AMEX.

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5. Can I change the link from MasterCard to Visa/AMEX or vice versa anytime?
Yes, you can. Please call the Maybank Group Customer Care at 1-300-88-6688 to do so.

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6. What is the validity period of the Zing Card?
The Zing Card is valid up to 10 years from the date of issuance.

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7. What other facilities accept the Zing Card besides Toll Plazas?

Use the Zing Card at payment facilities that display the Touch 'n Go logo, such as:

  • Car parks at certain shopping complexes
  • Light Railway Transit (LRT) train stations
  • Buses that feature the Touch 'n Go logo
  • Selected theme parks


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8. Can the auto reload be done at all these facilities?
At the moment, the auto reload function can be only done at Touch 'n Go lanes at Toll Plazas.
(Note: Performing the auto reload at Smart Tag lanes will cause your card to be deactivated. You can, however, use the Zing Card with the Smart Tag after it has been reloaded.)

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9. What happens if my Zing Card is lost or stolen? How can I get it replaced?
Please report the loss immediately by calling our 24-hour hotline at 1-300-88 6688 or 1-800-88 3231.

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10. Can I request for a temporary block if my Zing Card is lost or stolen?
Yes, you can. We will block it for a maximum of 24 hours and you will have to call us to uplift if you manage to recover the card. You will then need to reactivate the Zing Card at selected Touch 'n Go POS counters as attached or log in www.touchngo.com.my. However, beyond 24 hours, we will automatically block it on a permanent basis as a security measure, and you will have to go through the lost card process for its replacement.

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11. When can I get a replacement for my lost/stolen card?

If you're in the Klang Valley, you should get a replacement within 48 hours of card issuance. If you're outside the Klang Valley, it should take between 3 to 7 days.

  • A replacement card with zero value will be issued.
  • You will need to activate the card at a Toll Plaza for auto reload.
  • If there is any unused balance in your lost/stolen Touch 'n Go Zing Card, the balance will be refunded to you within 30 days and a processing fee of RM5.00 will be deducted from your old Touch 'n Go Zing Card.
  • The amount will then be credited back to you within 30 days.
  • A replacement card fee of RM10.00 is applicable.


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12. If I have lost my credit card or changed my credit card number, can the Zing Card auto link to the new card?
Yes, it will auto link.

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13. Can I transfer the balance of the old card to the new card?
No, not at the moment. However, the balance will be credited to your account upon request. The new card will be zero value and you will need to first activate it at a Touch 'n Go lane at a Toll Plaza.

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14. How long does it take to refund the balance of the Touch 'n Go value?
Please allow 30 days for refunds.

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15. If there is a dispute transaction, what should I do?
Please follow the normal dispute process and call 1-300-88 6688.

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16. How can I check the available balance on my Zing Card?

  • If you are a SmartTag user, you may insert the card into the SmartTag slot and press the balance button.
  • You may present the card to any T'nG POS Counter and request for a balance check.
  • You may call the Touch 'n Go Careline Centre at 03-7628 5115 to obtain your available balance of your Touch 'n Go Zing Card as per the last transaction within 24 hours.
  • You may check the balance of the Zing Card at the Touch 'n Go website:
    1. Log in to www.touchngo.com.my
    2. Register and obtain a password for your free e-statement
    3. View the 24-hour Zing Card transaction


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17. Can I check the balance of the Zing Card at Maybank ATMs?
No. Please refer to Q17 for ways to check your available Zing Card balance.

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18. I would like to terminate my Maybankard credit card. Can I continue to use my Zing Card?
Your Maybankard credit card and T'nG Zing Card are linked, so you won't be able to auto reload your Zing Card after cancelling your Maybankard credit card.
(Note: You are required to utilise the unused balance of your Zing Card within 3 months from the date of your Maybankard credit card cancellation.)

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19. How will my reload fee be featured in my credit card statement?

The statement will record your auto reload transaction as follows:
E.g. 28 August 2007        Touch 'n Go Auto Reload        RM102



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20. Can I autolink my other Financial Institution's Zing Card to my Maybankard credit card?
No, you may not as that Zing Card is already linked to the other Financial Institution's system.

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21. What should I do if my Zing Card is faulty?
Please call the Touch 'n Go Careline Centre at 03-7628 5115 (7am to 7pm) to find out about the problem.

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22. Why is my Zing Card not auto reloading?

There could be a few reasons to this situation:

  • Hotlisted (i.e. lost credit card, and others)
  • Faulty/Defective Card
  • Auto-reload function done via Smart Tag (This system error only occurs at the Smart Tag 'entry' lane of a closed toll system (e.g. PLUS, Elite & ECE) when your amount is below RM50. A closed toll system is where you collect your ticket at the Entry Point and pay at the Exit Point e.g. Entry - Seremban and Exit - Sg Besi)


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23. What should I do to re-enable the auto reload facility?
Visit any Touch 'n Go Service counter to reactivate the auto reload facility in your card.

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24. Where else I can go if I cannot go to a Touch 'n Go service counter?
Currently, the reactivation can only be done at Touch 'n Go service counters.

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25. Can I send a third party to reactivate my Zing Card at the Touch 'n Go service counter?
Yes, you may. All you need to do is to present your Zing Card.

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26. How long must I wait before I can use the Zing card after its reactivation?
Immediately. However, you need to use the Zing Card at Touch 'n Go lanes first to reactivate and not Smart Tag lanes to auto reload your Zing Card.

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27. Can I use the Zing Card at Smart Tag lanes after it has been reactivated?
Yes, you may after you have re-activated the Zing Card at Touch 'n Go lanes (Entry Point). Upon which you can exit with the Zing Card at Smart TAG lanes. Subsequently, you can use the Smart Tag facility as usual.
(Note: You need to use the card at a Touch 'n Go lane before your balance reaches RM50 for the next auto reload.)

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28. I am a frequent Smart Tag user. When can I start to reload my Zing Card at the Smart Tag lane to auto reload, instead of switching to the Touch 'n Go lanes to auto reload?
The system is currently unable to perform the auto reload function at Smart Tag lanes. We are, however, enhancing the system to incorporate this function and will notify you once it's done.

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