1. What are the advantages of having multiple Maybank credit card memberships?
  2. How do I apply for a Maybank credit card?
  3. How many Maybank supplementary credit cards can I have?
  4. How can I check the status of my application?
  5. How do I apply for credit card balance transfer?
  6. What number should I call if I lose my Maybank credit card?
  7. What should I do if I did not receive my monthly credit card statement?
  8. How do I read my Maybank credit card statement?
  9. How do I increase my credit limit my credit card?
  10. I missed the connecting flight purchased using my Maybankard credit card. Can I make a claim?
  11. Can I claim for luggage delay?
  12. What about lost luggage?
  13. What documents do I need to submit when making a claim?
  14. Where do I submit my claims to?

1. What are the advantages of having multiple Maybank credit card memberships?
The most obvious advantage is saving a huge amount on annual fees. Check each card's rates and fees for details.

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2. How do I apply for a Maybank credit card?
You may do so right here on our site, print out an application form, or pick up an application form at any of our branches or partner outlets.

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3. How many Maybank supplementary credit cards can I have?
You can have up to ten (10) supplementary cards. Choose to nominate a credit line and have the bill combined with yours or sent to the supplementary cardholder(s) separately.

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4. How can I check the status of my application?
Just call our Customer Service hotline at 1-300-88-6688.

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5. How do I apply for credit card balance transfer?
Just visit any of our branches to apply.

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6. What number should I call if I lose my Maybank credit card?
Please report the loss to 03-2072 1373. Click here for other emergency contact numbers.

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7. What should I do if I did not receive my monthly credit card statement?
Please call our Customer Service at 1-300-88 6688 for help.

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8. How do I read my Maybank credit card statement?

As a principal Maybankard credit card cardholder, you will receive a statement of your card account each month. If you have opted for a joint principal and supplementary statement, your statement will include both the principal and supplementary cardmembers' expenditure and charges. Each expense is clearly separated and identified by name and card number.

  1. The date by which payment must be made to avoid late charges.
  2. The amount owing after all transactions for the month have been recorded.
  3. The minimum payment you are required to make for the month.
  4. A breakdown of your card activities.
  5. Bonus TreatsPoints earned at participating merchants.
  6. TreatsPoints earned, redeemed and accumulated to date.
  7. The latest news, updates and promotions.


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9. How do I increase my credit limit my credit card?

If you need an increase in credit limit, following the steps below:

Step 1

Download and fill in the Increase Credit Limit form.

Step 2

Attach the supporting documents:

  • Latest 3 months salary slip or
  • Latest BE form with official tax receipt or
  • Latest EPF statement
  • For self-employed: Latest 6 months Bank Statement and latest BE form with LHDN receipt (or proof of tax paid)

Step 3

Mail it to us at the address below or fax 03-7953 8640:

Maybank Credit Card Centre
7th Floor, Menara Maybank,
100 Jalan Tun Perak,
50050 Kuala Lumpur



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10. I missed the connecting flight purchased using my Maybankard credit card. Can I make a claim?
Should you miss your connecting flight and if no rescheduling is made within 12 hours of your incoming flight, you may claim for expenses incurred.

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11. Can I claim for luggage delay?
You may claim for purchase of essential requisites and clothings if your luggage does not arrive within 12 hours of arrival at the scheduled destination of your flight.

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12. What about lost luggage?
You may claim for purchase of essential requisites and clothings if your luggage does not arrive within 48 hours of arrival at the scheduled destination of your flight.

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13. What documents do I need to submit when making a claim?

To facilitate claims, please include:

  • Sales draft showing that items in the claim including air ticket was charged to your Maybank Credit Card
  • Photocopy of air ticket
  • Relevant confirmation letter from the airline company
  • For flight misconnections, please include the sales drafts showing that accommodation, meals and refreshments were charged to your Maybank Credit Card
  • For luggage delayed or lost, please include sales drafts showing purchases of essential clothings and requisites were charged to your Maybank Credit Card


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14. Where do I submit my claims to?

Please forward them to:

Maybank Credit Card Centre
c/o Customer Service
7th Floor, Menara Maybank
100 Jalan Tun Perak
50050 Kuala Lumpur



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