We welcome feedback on this site. Any enquiries, comments or suggestions will help us to determine the type of information you require by clicking the following types of feedbacks:
Customer satisfaction is very important to us. We would love to hear about positive experiences you have had with Maybank. Alternatively, if we have let you down in any way, we would also like to know about it. Our staff is committed to treating complaints seriously and resolving them as quickly and fairly as possible.
How we handle your complaint:
You may lodge a complaint verbally or in writing. We would request that you submit to us your feedback in writing as the accuracy of the information is of vital importance to us in resolving the complaint promptly. You may also enclose relevant documents related to the complaint raised
Please indicate who you are directing your complaint to in the dropdown box
Your complaint will be acknowledged within 24 hours upon receipt
Complaints will normally require three (3) to 14 business days to be resolved from the date of receipt. The person you first contact with the details of your complaint will aim to resolve the problem for you quickly
If a complaint requires complex investigations or extensive research, you will be notified and the timeframe will be extended. You will be kept informed of the status of your complaint from time to time
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We welcome comments and suggestions on how we can improve our services