If you have queries about any e-mail from Maybank or are suspicious that someone may be trying to get your PIN or account information under false pretence, contact our Customer Care hotline at 1-300-88-6688 or 603-7844 3696 (overseas) immediately.
We are committed to ensuring that all transactions performed are secure, safe and confidential – enforced through our privacy protection control systems.
Be careful when you bank online. There have been cases of copycat web sites posing as authentic web sites, or e-mail/phone calls asking you to provide personal or account-related information.
To prevent unauthorised access of our online financial services, every customer is required to select a username and a password.
The username must be between 6 to 16 characters and the password between 8 to 12 characters which must include both alphabets and numbers. Both the username and password are case sensitive and may also include special characters such as & * $. Though please note – NO spaces.
It's important to remember that while we take considerable effort to ensure a safe and secure online experience, we have no control over the computer you use to access Maybank2u.
You must ensure you do not provide anyone the opportunity to gain access to your account information:
If no activity is detected after a preset time limit you will be automatically logged out, you can just log back in again to continue.
Maybank2u collects personal information that you voluntarily provide on this Web site, which may include your name, address, e-mail address, marital status, salary range, number(s) of children, etc.
We use this information to communicate with you and to provide you with your requested service or product. If you provide your consent at the time your personal information is collected via this Web site, we may also provide you with information, special offers, and promotions. We may store some or all of that personal information and use it for marketing research and marketing purposes.
We maintain your data for as long as you are a customer of the Maybank Group. Personal information shall be retained by the Bank in accordance with the current law and regulatory requirements.
Make sure your computer has an effective anti-virus protection programme, we recommend that you purchase a programme that automatically upgrades your virus protection on a recurring basis.
If you currently have a virus protection programme on your computer without the automatic upgrade feature, make sure you update your virus detection programme at least monthly and/or when you hear of a new virus. You can do this by visiting the Internet site of the company that provides your software.
We advise you not to open attachments from others unless you are absolutely certain you can trust the source – it’s best to be cautious. Whoever sent you that attachment may not know that they have carried the virus to you.
An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.
If you use Internet Explorer, update it to the latest version.
Always update your browser when new versions are released because they often include new security features.
Check your browser for built-in safety features that you may or may not elect to use.
Access the latest security patches here.
Always check the site certificate before login.
To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the 128-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end to end encryption is also adopted within the bank's computer networks and resources.
Maybank2u is WebTrust certified. This certifies our compliance with leading international security standards and Best Practices, as well as our commitment to maintaining a secure environment. WebTrust is an independent corporation that monitors and tests our facilities to assure that we maintain the highest and most current standards in Internet information security and exchange.
Maybank has adopted a combination of the following systems security and monitoring measures for online transactions:
We also take every effort in ensuring collaboration with major vendors/manufacturers to keep abreast of information security technology developments, for possible and future implementation.