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online
banking :: about > transaction
authorisation code (tac) |
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Transaction Authorisation Code
(TAC) |
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With effect from 7 May, 2004, an online security feature
known as Transaction Authorisation Code (TAC) has been
introduced at Maybank2u.com. The introduction of TAC
is part of our ongoing commitment to implement best
practices to protect the safety and security of our
customers when performing online banking transactions
at Maybank2u.com
In addition to your Username and Password required to
log into Maybank2u.com, the TAC will provide a second
layer of authentication (identification) as a security
check before you perform specific transactions.
What is Transaction
Authorisation Code (TAC)?
The Transaction Authorisation Code (TAC) is a unique,
6-digit code that will be a compulsory requirement for
specific online transactions. The TAC is computer-generated
and as added precaution, it:
| 1. |
can only be used with your own
Maybank2u.com login username and password |
| 2. |
is valid for 2 hours upon request |
| 3. |
is valid for only two hours once you have activated it. |
When is TAC required?
The table shows the current transactions
that require TAC.
|
|
| 1. |
3rd Party Accounts and Interbank GIRO Accounts
Maintenance |
|
To add a new beneficiary/beneficiaries |
|
To add a new payee corporation or bill to your "Registered
Payment" list |
|
To add 3rd Party transfer/payment |
| 4. |
Foreign Telegraphic Transfer (Favourite TT and other
accounts) |
|
To transfer funds overseas |
| 5. |
Funds Transfer to 3rd Party Accounts/Interbank Funds
Transfer |
|
To transfer funds to accounts (immediate and future date)
not in your Favourite Accounts Maintenance list. |
| 6. |
Mobile Financial Services |
|
Registration/Account Maintenance,
Favourites List |
| 7. Online payment via Maybank2u.com at other
web sites |
|
For payment to any payee corporation
not in your "Registered Payment" list |
Apart from the above, TAC is currently NOT required
for all other transactions at Maybank2u.com. However,
you will be informed if new transactions require TAC.
How
to request for TAC
You can request for a TAC through 3 channels and
each channel will provide the TAC as follows: |
| • |
via Maybank2u.com
– your TAC will be sent via SMS to your
registered mobile phone |
| • |
via Kawanku ATM – on screen
and printed out on the ATM slip |
| • |
via Kawanku Phone Banking –
via integrated voice response (IVR) or fax, if
you use fax/phone |
| How
does TAC work? |
| • |
You must request for a TAC before
you can do any transaction which requires TAC. |
| • |
You will be required to enter
a TAC in order to proceed with the transaction. |
| • |
TAC will expire after 2 hours if you do not use it, upon request. Once it is activated, you may still use it for another 2 hours. You may perform several transactions with the same
TAC. |
| • |
If your TAC expires or you forget
the 6-digit code, you must apply for a new one. |
One
TAC – Multiple Transactions
You do not need a TAC everytime you login.
You can use one TAC to register multiple
3rd party accounts and bills. Subsequently,
these registered transactions will not require
TAC. You only require a TAC again when you
want to add new accounts and bills or for
ad hoc transfers. |
|
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TAC via Kawanku Phone Banking
You must be registered as a Kawanku Phone Banking user
if you want to request for TAC by phone.
| 1. |
Call
|
| 2. |
Select language and "1"
for Kawanku Phone Banking. |
| 3. |
Key in your Access Number and
Phone Banking PIN for verification, when prompted. |
| 4. |
Select Option 06 for Maybank2u
TAC Request. |
| 5. |
Your TAC will be announced over
the phone immediately via the IVR |
| 6. |
Note down the TAC for reference. |
| 7. |
You may request for the TAC to
be faxed to you if you use a fax/phone. |
TAC via Kawanku ATM
You may request for a TAC at any Kawanku ATM by following
these steps.
| MAIN
MENU |
| PLEASE
SELECT A TRANSACTION |
| < |
PIN
CHANGE |
CASH
WITHDRAWAL |
> |
| < |
PAYBILLS |
BALANCE
INQUIRY |
> |
| |
|
MAYBANK2U/PHONE
BANKING |
> |
| < |
TOUCH'N
GO |
OTHER
TRANSACTION |
> |
|
|
|
|
|
| 1. |
Insert your ATM card and enter
your ATM PIN for verification.
Then, select “Maybank2u Services”
from the Main Menu.
|
| MAYBANK2U
SERVICES |
| PLEASE
SELECT A TRANSACTION |
| < |
MAYBANK2U
TAC REQUEST |
MAYBANK2U
APPLICATION |
> |
| < |
REGISTER
TAC MOBILE |
PHONE
BANKING APPLICATION |
> |
| < |
DEREGISTER
TAC MOBILE |
|
|
| |
|
MAIN
MENU |
> |
|
|
|
|
|
| 2. |
Select “TAC Request”
from the sub menu.
|
YOUR
MAYBANK2U TAC REQUEST IS
SUCCESSFUL |
IMPORTANT:
PLEASE DO NOT REVEAL
YOUR MAYBANK2U TAC TO ANYONE |
YOUR
MAYBANK2U TAC:
XXXXXX |
PLEASE
TAKE YOUR CARD AND RECEIPT
FOR YOUR REFERENCE |
|
| 3. |
Your TAC will appear on screen
and it will be printed on your ATM receipt for
reference. |
Register your mobile phone number
for TAC
Get your TAC by SMS in the convenience of your home
or office. This requires a simple ONE-TIME registration
of your mobile phone number for TAC at the ATM or via
Phone Banking.
TAC
request if you are overseas
If you work abroad or travel frequently,
you will be able to get your TAC |
| • |
from Maybank2u.com via mobile
phone (SMS) if you have pre-registered your
mobile number at the ATM or through Kawanku
Phone Banking*.
You must have a Malaysian mobile service
number and access to international call
roaming service. |
| • |
via Kawanku Phone Banking*
Call (603) 7844 3696 to make a TAC request.
Please note, however, that you will have
to bear the call charges. |
| |
*You must be a registered
Phone Banking user. |
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Questions? Our FAQ
may help or contact our Customer Service Executives
at
or (603)7844 3696 for more information. |
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